Nekisha Steele

Dedicated and reliable professional with a proven track record in managing workplace tasks with precision and effectiveness. Expertise in resolving issues and fostering collaboration that exemplifies customer excellence, complemented by a proactive approach and diverse leadership abilities. Strong organizational skills and adaptability enable thriving in both collaborative environments and independent tasks, ensuring efficiency and high standards in all responsibilities. Proficient in various software applications and office equipment, poised to enhance team performance through exceptional customer service and streamlined operations.

• Office Support
• Self-motivated who has exceptional organizational skills and utilizes technology and various administrative roles in the finance department accurately and efficiently
• Communicated effectively with clients and staff to successfully enhance the needs of the department.
• Ensuring that exceptional customer service is executed, maintaining a positive reputation of the department
• Medical Records/Support
• Responsible for maintaining compliance collaborating with doctors and staff to ensure that HIPPA laws and policies are carried out while maintaining confidentiality of patients
• Worked in the Medical Office working independently also as a team member to retrieve medical information, professionally assisting patients to ensure that appointment schedules, copays and other various roles in the healthcare system are complete with accuracy
• Adhering to all rules and policies on a consistent basis to optimize safety and integrity
• Customer Assistance/Support
• Managed a high volume of incoming calls effectively providing exceptional customer service and leadership abilities, in addition to processing orders to meet and exceed profit and business goals
• Implemented conflict resolutions to address disputes and complaints and successfully utilizing critical thinking skills while maintaining customer satisfaction
• Actively listening to customers addressing questions regarding product orders
• Collaborated in an educational environment supporting the needs of students and staff
• Safely operated passenger vehicles while meeting professional development and certification requirements