Nekita Martin
Mauldin,SC
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Operations Manager
Dragonfly Services LLC
06.2020 - Current
- Outbound and Inbound collections
- Using HIPPA Laws
- Keeping queue clean by end of day
- Process Payments
- Go over billing details
- Go over pay and educated about being 1099 employee
- Worked for 3rd party clients
- Remote work from home
- Booked rides for 3rd party company for Medicare and Medicaid
- Go over contracts and metrics with employees and 3rd party vendors.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
Intake Specialist
HealthPro Heritage
06.2019 - 10.2021
- Have ability to use sound judgement while interacting with callers specific and accurate information
- Provide accurate information for verification of bills
- Give patients estimates of therapy
- Increased Data entry
- Using Multiple verification and Billing software
- Established better ways to utilize billing software
- Customer Service Representative.
Sprowlees Cleaning Service
03.2016 - 12.2017
- Welcomes visitors by greeting them, in person or on telephone; answering and referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook; issuing visitor marketing to make great brand for the company.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Aerotek Contract
05.2014 - 11.2014
- Data entry answering multiple lines
- Sending and Receiving emails
- Customer service
- Route trucks for costs saving routes to deliver cables
- Had to know diameter of trucked know how many cables would fit on trucks.
- Temporary job
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Organized and detail-oriented with a strong work ethic
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Quality Control Technician
Self-Regional Healthcare
12.2000 - 10.2010
- File Charts
- Quality checks on documents
- Interact with Doctors to make sure charts where complete
- Trained on electronic medical records
- Input data in EHR
- Quality check
- Exceeded daily goals.
- Expert knowledge on HIPPA rules
Education
Associate in Health Information Management -
ALLIED HEALTH INSTITUTE
Fort Lauderdale, FL01.2014
Skills
- Outbound Calling
- Account Reconciliation
- Business Correspondence Writing
- Issue Investigation
- Customer Research
- History Research
- Records Maintenance
- Payment Posting
- Account Review
- Goals and Performance
- Event Planning
- Credit and Collections
- Payment Acceptance
- Records Management
- Collections
- Call Center Experience
- Performance Improvements
Timeline
Operations Manager
Dragonfly Services LLC
06.2020 - Current
Intake Specialist
HealthPro Heritage
06.2019 - 10.2021
Sprowlees Cleaning Service
03.2016 - 12.2017
Aerotek Contract
05.2014 - 11.2014
Quality Control Technician
Self-Regional Healthcare
12.2000 - 10.2010
Associate in Health Information Management -
ALLIED HEALTH INSTITUTE
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