NEKKO ACCOLA
Gilbert,AZ
Summary
Talented Supervisor with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Great Wolf Lodge Resort
2023.10 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Loan Servicing Supervisor
Upgrade, Inc
2022.01 - 2023.10
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Kept high average of performance evaluations.
- Coached employees through day-to-day work and complex problems.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Online Banking Specialist
Majorel
2020.01 - 2022.01
- File disputes
- Investigated and resolved account issues by offering applicable options to customers.
- Investigate into fraud accounts
- Assist in taking escalated calls before going to a supervisor.
- Opened new accounts and made changes to existing accounts.
- Presented products and services to customers using in-depth knowledge to answer questions.
Personal Property Claims Supervisor
State Farm Insurance Inc
2015.03 - 2019.09
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Negotiated settlements with policyholders, achieving satisfactory resolutions for both clients and the company.
- Managed complex claims involving multiple parties, providing fair resolutions for all involved.
Library Assistant
Chandler Public Library
2011.08 - 2014.12
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
Education
Bachelor of Science - Applied Human Behavior
Northern Arizona University
Flagstaff, AZ05.2022
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ12.2018
High School Diploma -
Chandler High School
Chandler, AZ06.2011
Skills
- Problem Solving
- Customer Service
- Payment Processing
- Recordkeeping and Documentation
- Relationship Building
- Attention to Detail
- Identity Verification
- Guest Relations
Timeline
Housekeeping Supervisor
Great Wolf Lodge Resort
2023.10 - Current
Loan Servicing Supervisor
Upgrade, Inc
2022.01 - 2023.10
Online Banking Specialist
Majorel
2020.01 - 2022.01
Personal Property Claims Supervisor
State Farm Insurance Inc
2015.03 - 2019.09
Library Assistant
Chandler Public Library
2011.08 - 2014.12
Bachelor of Science - Applied Human Behavior
Northern Arizona University
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Chandler High School
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