Tatiana Rios
Las Vegas
Summary
Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Golden Nugget Hotel & Casino
10.2024 - Current
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated with maintenance team on damages to repair.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Responded promptly to maintenance requests from guests or staff members.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Guest Room Attendant
Golden Nugget Hotel & Casino
03.2019 - 10.2024
- Interacted pleasantly with clients and guests when performing daily duties.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Communicated with customers about requests for additional supplies or cleaning services.
- Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Reported any maintenance issues or concerns immediately to supervisors.
- Sorted and counted linens and organized in storage areas.
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
- Reported damage or theft of hotel property to management.
- Delivered extra linens, paper products and toiletries to guests.
- Organized supplies for use based on expected customer needs.
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
- Restocked beverages and food items in mini-bar area.
- Disinfected surfaces regularly using appropriate cleaning materials.
Sales Associate
Ross Dress for Less
Las Vegas
05.2013 - 05.2015
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered incoming telephone calls to provide store, products and services information.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained cleanliness of store environment including floors, windows, displays.
- Prepared merchandise for purchase or rental.
- Organized stockroom shelves according to size, color or style.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered store and merchandise questions and led customers to wanted items.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Desert Pines
05-2011
Skills
- Schedule management
- Employee training
- Customer service
- Conflict resolution
- Problem solving
- Reliability
- Microsoft office
- Inventory control
- Problem-solving abilities
- Supply ordering
- Multitasking Abilities
- Self motivation
- Communication skills
- Inventory management
- Supply restocking
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Housekeeping Supervisor
Golden Nugget Hotel & Casino
10.2024 - Current
Guest Room Attendant
Golden Nugget Hotel & Casino
03.2019 - 10.2024
Sales Associate
Ross Dress for Less
05.2013 - 05.2015
High School Diploma -
Desert Pines