Overview
Work History
Education
Skills
Languages
Timeline
Generic

NELCY BATISTA

Queens

Overview

15
15
years of professional experience

Work History

Flight Attendant

Spirit Airlines
04.2021 - 05.2026
  • Conducted pre‑flight safety checks, FAA‑required demonstrations, and emergency equipment inspections with precision.
  • Provided high‑quality service while ensuring a safe, compliant cabin environment.
  • Responded to medical events, passenger conflicts, and irregular operations with calm, professional judgment.
  • Supported efficient boarding, cabin preparation, and on‑time departures in fast‑paced operational settings.
  • Established rapport with passengers through empathetic communication and attentive service, enhancing overall travel experience.

Flight Attendant

JetBlue Airways
09.2019 - 09.2020
  • Delivered warm, customer-focused hospitality that enhanced passenger experience aligned with JetBlue’s service philosophy.
  • Ensured cabin safety through thorough equipment checks, passenger monitoring, and adherence to FAA procedures.
  • Facilitated boarding and addressed seating challenges for special-service passengers, ensuring smooth operations and timely departures.
  • Collaborated with inflight and flight deck crews to maintain clear communication and operational consistency.
  • Provided personalized service that fostered positive customer satisfaction, strengthening brand loyalty.

Deck Supervisor

YMCA
Brooklyn
07.2017 - 08.2020
  • Managed pool deck operations, creating a safe, organized, and welcoming environment for members and staff.
  • Addressed incidents promptly while coaching and guiding team members to enhance their performance.
  • Facilitated swim lesson execution and fostered strong relationships with families and participants.
  • Delivered high‑level customer service through consistent communication and community engagement.

Lifeguard & Swim Instructor

YMCA
Brooklyn
07.2011 - 08.2020
  • Taught 200+ classes, adapting instruction to diverse learning styles and abilities.
  • Enforced facility rules, ensuring safety for all ages in aquatic environment.
  • Demonstrated situational awareness and made quick decisions during emergencies, effectively managing crisis situations.

Education

Bachelor of Science - Fashion Textiles & Leadership

Buffalo State – The State University of New York
Buffalo, NY
Buffalo, NY

Skills

  • FAA compliance
  • Safety Management
  • Safety Protocols
  • Emergency responses
  • Crew coordination
  • Safety Presentations
  • Adaptability in dynamic environments
  • Attention to detail
  • Team leadership
  • Conflict de-escalation

Languages

Spanish, Professional Proficiency

Timeline

Flight Attendant

Spirit Airlines
04.2021 - 05.2026

Flight Attendant

JetBlue Airways
09.2019 - 09.2020

Deck Supervisor

YMCA
07.2017 - 08.2020

Lifeguard & Swim Instructor

YMCA
07.2011 - 08.2020

Bachelor of Science - Fashion Textiles & Leadership

Buffalo State – The State University of New York
NELCY BATISTA