NELCY BATISTA
Queens
Overview
15
15
years of professional experience
Work History
Flight Attendant
Spirit Airlines
04.2021 - 05.2026
- Conducted pre‑flight safety checks, FAA‑required demonstrations, and emergency equipment inspections with precision.
- Provided high‑quality service while ensuring a safe, compliant cabin environment.
- Responded to medical events, passenger conflicts, and irregular operations with calm, professional judgment.
- Supported efficient boarding, cabin preparation, and on‑time departures in fast‑paced operational settings.
- Established rapport with passengers through empathetic communication and attentive service, enhancing overall travel experience.
Flight Attendant
JetBlue Airways
09.2019 - 09.2020
- Delivered warm, customer-focused hospitality that enhanced passenger experience aligned with JetBlue’s service philosophy.
- Ensured cabin safety through thorough equipment checks, passenger monitoring, and adherence to FAA procedures.
- Facilitated boarding and addressed seating challenges for special-service passengers, ensuring smooth operations and timely departures.
- Collaborated with inflight and flight deck crews to maintain clear communication and operational consistency.
- Provided personalized service that fostered positive customer satisfaction, strengthening brand loyalty.
Deck Supervisor
YMCA
Brooklyn
07.2017 - 08.2020
- Managed pool deck operations, creating a safe, organized, and welcoming environment for members and staff.
- Addressed incidents promptly while coaching and guiding team members to enhance their performance.
- Facilitated swim lesson execution and fostered strong relationships with families and participants.
- Delivered high‑level customer service through consistent communication and community engagement.
Lifeguard & Swim Instructor
YMCA
Brooklyn
07.2011 - 08.2020
- Taught 200+ classes, adapting instruction to diverse learning styles and abilities.
- Enforced facility rules, ensuring safety for all ages in aquatic environment.
- Demonstrated situational awareness and made quick decisions during emergencies, effectively managing crisis situations.
Education
Bachelor of Science - Fashion Textiles & Leadership
Buffalo State – The State University of New York
Buffalo, NYBuffalo, NY
Skills
- FAA compliance
- Safety Management
- Safety Protocols
- Emergency responses
- Crew coordination
- Safety Presentations
- Adaptability in dynamic environments
- Attention to detail
- Team leadership
- Conflict de-escalation
Languages
Spanish, Professional Proficiency
Timeline
Flight Attendant
Spirit Airlines
04.2021 - 05.2026
Flight Attendant
JetBlue Airways
09.2019 - 09.2020
Deck Supervisor
YMCA
07.2017 - 08.2020
Lifeguard & Swim Instructor
YMCA
07.2011 - 08.2020
Bachelor of Science - Fashion Textiles & Leadership
Buffalo State – The State University of New York