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NELDA MCFADDEN
Lansing,MI
Summary
Hands-on leader with a decade of experience in dynamic environments, driving operational efficiency and team growth. Focus on fostering collaboration and accountability while enhancing customer satisfaction. Currently pursuing an MBA to deepen strategic skills and implement initiatives that exceed workplace expectations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
Panda Express
- Lead daily operations, including team development, inventory, ordering, and labor management.
- Developed coaching scripts and growth plans, enabling team members to take ownership of their roles.
- Ensured guest satisfaction and food safety through consistent maintenance of high standards.
- Team management, ordering, inventory, COGS, labor management, and Guest satisfaction, food safety
- Mastered Auto Wok and ordering systems, facilitating smoother operations and readiness for promotion.
- Decreased waste
- Assisted in rebuilding the store
- Assisted in developing the team
- Assisted in the quality and freshness of the food
- Steamtable management improvement
- Hiring
- Evaluations
- Panda rewards increase in use
- Gem score improvement
- Catering increase
- Increased safety and safety awareness
- Increased CBL completion
- Increased proper use of POS systems
- Monitored food safety standards and maintained cleanliness in the kitchen.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
Manager
Sam’s Club
- Managed team operations, ensuring adherence to food safety standards and optimizing planograms for merchandising.
- Supervised patient care teams, ensuring compliance with medication protocols and maintaining a safe environment for patients.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels to maintain stock availability and reduce waste.
Medication Administration
- Supervised patient care teams, ensuring safety and compliance with medication protocols.
- Managed team to ensure patient well-being and adherence to care standards
- Supported families and staff through clear communication and thoughtful coordination.
- Balanced compassion with structure in high-pressure environments.
- Supported families and staff through clear communication and thoughtful coordination.
- Supported families and staff through clear communication and thoughtful coordination.
Cook/ Waitress
Crown Candy Kitchen
Saint Louis , MO
01.1999 - 01.2007
- Prepared and cooked menu items, ensuring consistency and adherence to established recipes.
- Collaborated with team members to ensure timely meal preparation and service.
- Monitored cooking temperatures to uphold food quality and safety standards.
- Followed food safety guidelines to prevent contamination during food handling.
- Trained new kitchen staff on cooking techniques and protocols to enhance team performance.
- Restocked supplies and managed inventory to maintain seamless kitchen operations.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Operated grills, fryers, and broilers to adhere to quality guidelines.
Education
Associate of Arts - Business
University of Massachusetts
General Education and Nursing coursework
Saint Charles Community College
Skills
- Team Leadership & Coaching
- Employee training
- Decision-Making
- Cost control
- Inventory and Labor Management
- Safety compliance
- Strategic Planning & Adaptability
- Collaborative mindset
- Customer Focused
- Customer satisfaction
- Reliability
- Integrity
- Strong Work Ethic
- Adaptability
- Resilience
- Problem Solver
Personal Information
Title: Manager
Certification
- Serve Safe Certified
- Forklift Certified
- Insulin Certification
Timeline
Cook/ Waitress
Crown Candy Kitchen
01.1999 - 01.2007
Manager
Panda Express
Manager
Sam’s Club
Medication Administration
Associate of Arts - Business
University of Massachusetts
General Education and Nursing coursework
Saint Charles Community College