Neldalis Fernandez
Orlando,FL
Summary
Dedicated and Enthusiastic Customer Service worker providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Pizza Hut
Orlando, FL
12.2023 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
University High School
Orlando, FL05-2024
Associate of Arts - General Studies
Valencia College
Orlando, FLLanguages
Spanish
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Pizza Hut
12.2023 - Current
High School Diploma -
University High School
Associate of Arts - General Studies
Valencia College
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