Nelene Anesca-Bertrand
West Palm Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
Advenir At La Costa
03.2022 - Current
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in process.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Monitored lease renewals to maintain high occupancy rates.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Call Center Representative
Accenture/ BCForward Remote
01.2024 - 11.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Medical Assistant
Palm Beach Diabetes
05.2017 - 12.2021
- Proficiently collected blood specimens and processing
- Assisted healthcare professionals and prepared patients for examinations and or procedures.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Completed EKGs and other tests based on patient presentation in office
Phlebotomist Technician
LabCorp
05.2014 - 12.2017
- Prepared and carefully packaged specimens for safe transport to laboratory, safeguarding sample integrity and facilitating accurate diagnostic outcomes.
- Educated patients on specimen collection procedures, providing clear and understandable instructions, promoting patient cooperation and sample quality.
- Maintained meticulously clean and organized workspace, adhering to OSHA regulations, promoting safe and compliant laboratory environment, and enhancing overall efficiency.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Handled insurance verification.
Phlebotomist Technician
JFK Medial Center
02.2010 - 01.2014
- Managed multiple tasks, including specimen handling, patient care, and documentation, in a fast- paced medical environment, maintaining order and efficiency
- Addressed patient concerns promptly, supported medical professionals during examinations, and demonstrated a capacity for effective problem-solving and critical thinking in healthcare scenarios
- Provided compassionate patient care, addressing inquiries, and resolving issues promptly, reflecting strong customer service and interpersonal abilities, ultimately contributing to positive patient relations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Associates - Nursing
HCI College
06.2019
Certificate - Medical Assistant
Keiser Career College
06.2005
High School Diploma -
Lake Worth High School
05.2003
Skills
- Organization
- Critical Thinking
- Lead Generation
- Interpersonal
- Experience in Microsoft/Excel
- Customer Service
- Active Listening
- Calm and Professional Under Pressure
- Time Management
- Leasing and Sales
- Building rapport
- Fair housing regulations
- Medicaid
Skills
- Creole Fluency
- Appointment Scheduling
- Problem-solving skills
- Call Control
- Payment Processing
- Customer Relationship Management
Timeline
Call Center Representative
Accenture/ BCForward Remote
01.2024 - 11.2024
Leasing Consultant
Advenir At La Costa
03.2022 - Current
Medical Assistant
Palm Beach Diabetes
05.2017 - 12.2021
Phlebotomist Technician
LabCorp
05.2014 - 12.2017
Phlebotomist Technician
JFK Medial Center
02.2010 - 01.2014
Certificate - Medical Assistant
Keiser Career College
High School Diploma -
Lake Worth High School
Associates - Nursing
HCI College
Similar Profiles
Myron InthavongMyron Inthavong
Server/Restaurant Busser at La Costa Glen Retirement CommunityServer/Restaurant Busser at La Costa Glen Retirement Community
Blake RamirezBlake Ramirez
Golf Operations at Omni La Costa ResortGolf Operations at Omni La Costa Resort
Khushi Ajay SaroliaKhushi Ajay Sarolia
Mathnasium Instructor at Mathnasium of La CostaMathnasium Instructor at Mathnasium of La Costa
Cheryl BoydCheryl Boyd
Personal Banker at Branch Banking and Trust, BB&TPersonal Banker at Branch Banking and Trust, BB&T
Karla ArbeloKarla Arbelo
ABA Therapist at RenaSer ABA Therapy Community ServicesABA Therapist at RenaSer ABA Therapy Community Services