NELIA JACKSON
Summary
Experienced professiona|with 5. years in customer service and 7+ years as a Cerified Pharmacy Technician. Recognized for strong work ethic, adaptability, and exceptional interpersonal skil. Skilled at quickly mastering new systems and thriving in fast-paced work environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Lead Technician
Kroger Pharmacy
Madison, MS
07.2018 - Current
- Accurately prepare and dispense medications.
- Input prescription information with a high degree of accuracy.
- Handle third-party billing claims and assist with prior authorizations.
- Coordinate daily tasks for the team to ensure productivity and efficiency.
- Provide excellent customer service and gather patients' medical histories.
Front Desk Sales Clerk
University of Mississippi Medical Center
Jackson, MS
10.2015 - 07.2018
- Processed payments using cash, credit cards, checks, student loans, and grants.
- Took medical supply orders for students, employees, and departments.
- Answered phones, provided information, took messages, and transferred calls.
Cashier
Shoe Station
Jackson, MS
11.2008 - 07.2015
- Greeted customers and provided outstanding service.
- Operated POS systems to process transactions.
- Promoted additional sales using suggestive selling techniques.
- Resolved customer concerns to ensure satisfaction.
Education
Associate of Arts - General Studies
Hinds Community College
Raymond, MS12.2024
High School Diploma -
Lanier High School
Jackson, MS05.2007
Skills
- Excellent Typing Skills
- Retail Pharmacy Operations
- Outstanding Customer Service
- Leadership & Team Organization
- Communication Skills
- Data Entry & Accuracy
- Third Party Billing & Prior Authorizations
- Cash Handling & Point of Sale (POS) System
Certification
ExCPT Pharmacy Technician Certification, #R9Q9W5M7
Timeline
Certified Pharmacy Lead Technician
Kroger Pharmacy
07.2018 - Current
Front Desk Sales Clerk
University of Mississippi Medical Center
10.2015 - 07.2018
Cashier
Shoe Station
11.2008 - 07.2015
Associate of Arts - General Studies
Hinds Community College
High School Diploma -
Lanier High School