Nelia Jose
Bronx,NY
Summary
Reliable individual with 15+ years of experience and skills as Laboratory Processing Tech. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
17
17
years of professional experience
Work History
New York Presbyterian Hospital
Medical Laboratory Processing Tech- Referral Lab
09.2013 - Current
- Admit patients in the laboratory system.
- Streamlined sample processing for faster turnaround times and improved customer satisfaction.
- Completed quality documents and input and saved quality data in appropriate locations.
- Kept laboratory supplies prepared by inventorying stock, placing orders, and verifying receipt.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepare samples for analysis that follow laboratory specifications (dilutions, temperature, special handling, etc)
- Scheduled transportation of samples to referral testing sites.
- Close monitoring accounts with Arup Lab, Mayo Medical Laboratory, Viracor, Quest Diagnostic, Esoterix, Genedx, NYCDOH, and other national labs.
- Monitor the specimen workflow from sample reception to testing.
- Adhered to State and Federal regulations of non-state approved testing, and obtained NYS NPL APPROVALS.
- Result entry, billing, and customer service.
- Provide support to all medical personnel.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Union Organizer
1199 SEIU Healthcare Union
01.2018 - 12.2019
- Supported members with building skills and working collaboratively with management ensuring a harmonious Labor & Employee Relations environment.
- Represented, and prepared members during grievances hearing.
- Filing appeals for Arbitration promptly to ensure compliance with contractual deadlines.
- Conducted site visits/meetings covering all shifts, and contribute to union communication.
- Assisted union members in navigating complex legal procedures related to labor disputes and arbitration proceedings.
- Improved working conditions by advocating for health and safety measures in the workplace.
- Strengthened union membership by executing effective outreach strategies to potential members.
- Enhanced member satisfaction through timely responses to inquiries about benefits, policies, or dispute resolution processes.
- Monitored contract compliance by maintaining open lines of communication with employers regarding worker concerns or issues that arose during the implementation phases.
- Negotiated favorable contracts for union members by actively participating in collective bargaining processes.
- Developed comprehensive campaign plans by analyzing member needs, employer practices, and industry trends.
- Established partnerships with community organizations to support social justice initiatives aligned with union goals.
New York Presbyterian Hospital
Medical Laboratory Clerk Typist- Corelab
04.2007 - 09.2013
- Efficiently registered patient samples in the laboratory system.
- Monitored billing accounts.
- Followed HIPAA Privacy and Security Regulations when handling patient information.
- Facilitated training for multiple new employees.
- Managed quality communication, and delivered customer support to medical staff.
- Collaborated with other related duties.
- Demonstrated analytical and problem-solving ability.
Education
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
The Bronx, NY09-2022
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
New York, NY12.2014
High School Diploma -
John F. Kennedy High School
New York, NY12.2001
Skills
- Effective Conflict Resolution
- Labor Relations and Contract Negotiation
- Grievance and Arbitration Handling
- Strategic Planning & Development
- Excellent communication
- Reliability
- Lead Referral Tech
- Quality Assurance standard
- Microsoft Office Proficient
- Extensive medical terminology knowledge
Languages
Spanish
Native or Bilingual
Timeline
Union Organizer
1199 SEIU Healthcare Union
01.2018 - 12.2019
New York Presbyterian Hospital
Medical Laboratory Processing Tech- Referral Lab
09.2013 - Current
New York Presbyterian Hospital
Medical Laboratory Clerk Typist- Corelab
04.2007 - 09.2013
Bachelor of Science - Health Services Administration
Lehman College of The City University of New York
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
High School Diploma -
John F. Kennedy High School
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