Megan Wood

• Coordinated patient scheduling, registration, and appointment confirmations for healthcare clinic operations.
• Processed patient registrations in the Practice Management Information System, ensuring accurate demographic and insurance details to facilitate timely claim processing. in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims
• Managed phone lines, routed calls, and resolved patient inquiries to enhance patient experience and support clinic operations.
• Verified insurance information and updated demographic records in electronic health record systems.
• Processed referrals, authorizations, and patient paperwork for Mary Washington Healthcare departments.
• Maintained office files, correspondence, and confidential medical records with accuracy and discretion.
• Supported physicians, nurses, and administrators by streamlining daily administrative workflow and improving communication.
• Trained new staff on front desk procedures, records handling, and patient service practices.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.

• Monitored building maintenance and repairs, coordinating with contractors to ensure timely completion of tasks.
• Handled complaints from tenants regarding maintenance issues and resolved them promptly.
• Addressed tenant complaints regarding maintenance issues, resolving them promptly to enhance tenant satisfaction.
• Scheduled maintenance requests and followed up with vendors and residents.

Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.

Gained experience with Section 8 public housing programs by assisting clients with applications and understanding their rights.

• Section 8/ public housing experience
• Scheduled maintenance requests and followed up with vendors and residents to ensure effective communication and service delivery.

• Resolved tenant complaints promptly, enhancing resident satisfaction and fostering positive relationships.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Coordinated activities between management staff, vendors, contractors, and government agencies.
• Greeted potential tenants, delivering property information to support informed decision-making.
• Coordinated activities among management staff, vendors, contractors, and government agencies to streamline operations.
• Ensured that all paperwork was completed accurately in accordance with company policy.

• Resolved tenant complaints promptly and professionally, fostering positive relationships with residents.
• Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
• Coordinated activities between management staff, vendors, contractors, and government agencies.
• Enhanced customer satisfaction by providing knowledgeable and friendly service while addressing problems.
• Assessed customer needs quickly and accurately. needs of customers promptly and efficiently.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance overall satisfaction.
• Resolved customer complaints promptly and efficiently.
• Maintained detailed records of customer interactions and transactions to improve future service responses.
• Developed strong relationships with customers by providing personalized assistance and support.
• Resolved customer complaints promptly and efficiently, ensuring positive resolutions and customer retention.
• Maintained detailed records of customer interactions, transactions and comments for future reference.