Tarsha Moss-Blowe
Richmond,VA
Summary
Dynamic Patient Services Representative with a proven track record at BSMH Liver Institute, excelling in insurance verification and patient registration. Known for resolving complaints with empathy and enhancing office efficiency, I leverage strong communication skills to foster positive patient experiences and ensure compliance with confidentiality standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges.
Overview
23
23
years of professional experience
Work History
Office Coordinator
Richmond Liver Institute
Richmond, VA
07.2025 - Current
- Coordinated office operations, ensuring efficient scheduling and resource allocation.
- Managed patient communications, enhancing experience through timely responses and support.
- Assisted in maintaining accurate medical records, improving data integrity and access.
- Supported administrative tasks, streamlining processes to enhance team productivity.
Patient Services Representative
BSMH Liver Institute
Richmond, VA
05.2020 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Took copayments and compiled daily financial records.
Unit Manager
BSMH Sameday Surgery
Petersburg, VA
01.2011 - 05.2019
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Unit Secretary
BSMH Southside Medical Center Sameday Surgery
Petersburg, VA
01.2003 - 01.2011
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Processed lab paperwork and requests according to physicians' orders.
Education
High School Diploma -
Petersburg High School
Petersburg, VA06-1992
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
Timeline
Office Coordinator
Richmond Liver Institute
07.2025 - Current
Patient Services Representative
BSMH Liver Institute
05.2020 - Current
Unit Manager
BSMH Sameday Surgery
01.2011 - 05.2019
Unit Secretary
BSMH Southside Medical Center Sameday Surgery
01.2003 - 01.2011
High School Diploma -
Petersburg High School