Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jennifer Davis
Lake Charles
Work Preference
Summary
Dedicated and versatile professional with over 30 years in the workforce. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
26
26
years of professional experience
Work History
Office Coordinator
Southwest Louisiana Independence Center
Lake Charles
02.2024 - 06.2024
- Lead orientation for new employees.
- Gathered and organized necessary information for new employees and services offered by the company.
- Greeted visitors and directed incoming calls at front desk, ensuring smooth communication.
- Completed assignments that streamlined team operations.
Patient Access Specialist
Lake Charles Memorial Health System
Lake Charles
03.2021 - 01.2024
- Verified that proper prior authorization was in place before patients came for treatment.
- Communicated with outside providers to secure necessary authorizations for patient treatments.
- Updated patient demographics and insurance information to ensure accurate records for all patients.
- Warmly greeted and checked in patients for chemotherapy and various outpatient infusions.
- Coordinated with infusion nurses to streamline patient flow from waiting room to infusion bays.
- Developed strong bonds with patients resulting in creating a welcoming and more soothing experience.
Mail Order Pharmacy Technician
AllianceRx Walgreens Prime
Irving
02.2013 - 05.2020
- Resolved insurance rejections for orders, ensuring timely fulfillment.
- Input prescriptions into the pharmacy management system.
- Contacted doctors and patients to clarify and resolve prescription-related problems.
- Collaborated with leads and supervisors to address escalated issues, enhancing workflow.
- Processed employee orders efficiently.
- Performed audits on Medicare orders with rejections.
- Facilitated employee training to enhance skills.
Customer Service/C2 Coordinator
AmerisourceBergen
Roanoke
02.2009 - 02.2013
- Facilitated customer order placements, ensuring timely processing.
- Guided customers in locating products, enhancing overall satisfaction.
- Collaborated with departments to resolve customer issues efficiently.
- Analyzed customer order issues to enhance processing accuracy.
- Served as main liaison for two significant client accounts.
- Conducted training sessions for new employees to ensure they understood company policies and procedures.
- Processed narcotic orders using DEA 222 forms.
Rx Support Coordinator
Lifesynch/Humana
Fort Worth
08.2008 - 02.2009
- Facilitated access to free medications for Medicare D patients through drug company programs.
- Coordinated communication with doctors to secure prescription and patient medical information.
- Conducted follow-ups with patients to verify accuracy of gathered information.
- Provided guidance and support to employees in understanding procedures.
Pharmacy Technician II
Caremark
Fort Worth
05.2001 - 03.2008
- Processed prescriptions for patient fulfillment.
- Addressed and resolved issues on expedited orders for customers.
- Worked with pharmacists on order resolution.
- Collaborated with employees in other departments to resolve order issues.
- Provided expert knowledge and training in the prescription entry department.
- Trained new employees and provided constructive feedback to optimize their skills and performance.
- Contributed to Core team efforts to ensure a smooth transition to new computer system.
Senior Pharmacy Technician
Walgreen's Pharmacy
Haltom City
12.1998 - 04.2001
- Processed customer medication orders accurately.
- Managed communications with physicians, their representatives, and customers to ensure accurate prescription processing.
- Coordinated with insurers, employers, and third-party administrators for efficient benefit verification.
- Recorded prescription information in computer system to ensure precise processing.
- Facilitated training for new employees to enhance team readiness and service quality.
- Coordinated technician shift schedules to maintain operational efficiency in pharmacy.
- Submitted requests for medication supplies to vendors.
Education
Associate of Arts -
Tarrant County College
Hurst, TXSkills
- Insurance verification
- Staff training
- Health insurance knowledge
- Medical record handling
- HIPAA compliance
- Escalation handling
- Pharmacy Technician experience
- Prior authorization process
- Medical terminology
- Administrative support
- Process improvement
- Customer service
- Patient advocacy
- Phone and email etiquette
- Patient registration
Timeline
Office Coordinator
Southwest Louisiana Independence Center
02.2024 - 06.2024
Patient Access Specialist
Lake Charles Memorial Health System
03.2021 - 01.2024
Mail Order Pharmacy Technician
AllianceRx Walgreens Prime
02.2013 - 05.2020
Customer Service/C2 Coordinator
AmerisourceBergen
02.2009 - 02.2013
Rx Support Coordinator
Lifesynch/Humana
08.2008 - 02.2009
Pharmacy Technician II
Caremark
05.2001 - 03.2008
Senior Pharmacy Technician
Walgreen's Pharmacy
12.1998 - 04.2001
Associate of Arts -
Tarrant County College