Nelida Chavez Contreras
Garden Grove,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Seasoned realtor with several years of experience in real estate sales. Experienced in all aspects of real estate buying and selling. Proficient in using latest online tools throughout sales process, including social media and advertising. Possesses excellent presentation and communication skills. Fully committed to customer satisfaction.
Overview
7
7
years of professional experience
Work History
Licensed Realtor
Keller Williams Premier Properties
Garden Grove, CA
04.2018 - Current
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Hosted property tours and open houses to generate property interest and network with potential clients.
- Coordinated with other real estate agents to facilitate successful transactions.
- Assisted clients in determining their desired home features, budget and location.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
Customer Service Representative
Movement of Spiritual Inner Awareness
Los Angeles, CA
04.2018 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Master of Science - Master of Spiritual Science
Peace Theological Seminar College of Philosophy
City Of Los Angeles, CA06-2022
Hypnotherapy -
HMI Hypnotherapy
Tarzana, CA01.2014
Some College (No Degree) - Business Office Administrator
UEI College
Ontario, CASkills
- Calm and professional under pressure
- Customer retention strategies
- Building customer trust and loyalty
- Courteous, with a strong service mindset
- Patient and empathetic
- Computer Proficiency
- Microsoft Office Suite
- Establishing and maintaining customer relationships
- Order and refund processing
- Networking and prospecting
- New home sales and consulting
- Leasing and sales
- Listing development and advertising
- Contract negotiation
- Real estate marketing strategies
Languages
English
Professional
Spanish
Professional
Timeline
Licensed Realtor
Keller Williams Premier Properties
04.2018 - Current
Customer Service Representative
Movement of Spiritual Inner Awareness
04.2018 - Current
Master of Science - Master of Spiritual Science
Peace Theological Seminar College of Philosophy
Hypnotherapy -
HMI Hypnotherapy
Some College (No Degree) - Business Office Administrator
UEI College
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