Nelitza Delgado
Homestead,FL
Summary
Experienced Legal Administrative Assistant with a strong commitment to delivering outstanding customer service in fast-paced legal settings. Exceptional organizational skills and ability to make sound decisions while handling multiple tasks simultaneously. Motivated by a strong work ethic, thrives both independently and as part of a team, consistently achieving high levels of performance.
Overview
14
14
years of professional experience
Work History
Case Manager/Lead Executive Assistant
Law Office of Pacin Levine
11.2020 - Current
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Juvenile Case Manager
CHS/ Homeland security
12.2018 - 12.2019
- Managing 15+ cases
- Intensive Investigation in foreign countries
- Presenting cases to the FBI & Immigration
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Executive Assistant/ Office Legal Manager
Law Offices of Pilar N. De Jesus
01.2013 - 07.2018
- Settling cases in court/ Handling all types of discovery
- Meeting with clients (Clinics)
- Mediation/Hearings
- Civil & Criminal Law
- Office Assistant- helping with payroll, HR, hosting weekly team meetings
- Scheduling meetings with client’s & other attorneys
- Handling sensitive information
Receptionist
Law Office of Jose M. Francisco
01.2011 - 12.2012
- Opening 20+ cases weekly
- Intaking new clients
- Preparing subpoenas, Pre-trial stipulations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Master of Science - Criminal Justice
Nova Southeastern University
Fort Laderlade, FL12.2020
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12.2018
Associate of Science - Criminal Justice
Miami Dade College
Miami, FL12.2016
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Legal Document Preparation
- Legal Research
- Document filing
- Legal/Court Processes
- Litigation Support
- Document Control
- Legal Terminology
- Legal writing
- Court Filing
- Contract Review
- Legal Compliance
- Negotiation
- Court reporting
- Client Billing
Accomplishments
- Collaborated with team of psychologist in the development of PSR program. Helping children and elders develop skills based on their mental illnesses .
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager/Lead Executive Assistant
Law Office of Pacin Levine
11.2020 - Current
Juvenile Case Manager
CHS/ Homeland security
12.2018 - 12.2019
Executive Assistant/ Office Legal Manager
Law Offices of Pilar N. De Jesus
01.2013 - 07.2018
Receptionist
Law Office of Jose M. Francisco
01.2011 - 12.2012
Master of Science - Criminal Justice
Nova Southeastern University
Bachelor of Science - Criminal Justice
Florida International University
Associate of Science - Criminal Justice
Miami Dade College
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