Nelitza Rodriguez

Managed incoming phone calls to ensure effective communication and customer service.

Executed insurance verification processes to ensure accurate patient billing

Scheduled appointments to optimize team availability and enhance workflow efficiency.

Assisted in coordinating meetings to facilitate communication among team members.

Managed calendar entries to ensure timely follow-ups and minimize scheduling conflicts.

Facilitated confirmation calls to verify appointments and schedules. Assisted team members in coordinating communication with clients. Supported operational efficiency through timely follow-up calls.

Assisted in conducting lab cases to support research initiatives. Collaborated with team members to gather and analyze data. Maintained organized records of lab findings.

• Managed patient scheduling, appointment reminders, and follow-up calls.
• Created customized treatment plans for patients based on individual needs.
• Provided support to clinical staff with insurance verification and authorization processes.
• Conducted financial counseling sessions for new and existing patients.
• Provided guidance to patients about their financial responsibility for services rendered.
• Greeted customers warmly and made them feel welcome.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information.
• Resolved discrepancies with billing statements and other documents related to insurance coverage.

• Verified patient insurance coverage and eligibility for dental services.
• Processed requests for pre-authorization of treatments from providers on behalf of patients.
• Greeted patients, provided them with necessary paperwork, and verified insurance information.
• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.

• Greeted patients, provided them with necessary paperwork, and verified insurance information.
• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.

• Greeted patients, provided them with necessary paperwork, and verified insurance information.
• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
• Collected payments from patients in accordance with established policies and procedures.