Nelli Dovel

• Schedules appointments to the correct

provider including all appropriate

information and coordinates

appointments on the same day when

available.

• Educates patients parents guardians or

appropriate designee on managed care

process and communicates

authorizations if needed and reviews

potential financial obligations when

appropriate.

• Advocates for patients and/or families

while coordinating multi-visit scheduling

appointments.

• Provides exceptional customer service

while assisting customers in obtaining

access to Medical Services at UVA

Health System.

• Documents each request completely

and accurately.

• Investigates documents and resolves or

refers as appropriate problems and

conflicts.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Executed corrective actions when test controls were outside specified limits.
• Prepared and validated buffers and in-house reagents, calibrators and controls in advance of laboratory testing and analysis orders.
• Collected laboratory samples, monitored fluids and read test results to make accurate care decisions.
• Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.

• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Inputted accurate patient insurance, billing and payment information in EMR.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients
• Collected patient co-pay and issued receipt to confirm payment
• Venous blood draws, drug testing

• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Followed physician orders to correctly administer therapeutic phlebotomy.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Primary Test Requester
• Monthly QC/ Audit Report
• Sweat Testing
• Urine Collection
• Glucose Tolerance Testing
• Paternity Testing
• Used personal protective equipment correctly to protect coworkers and patients.
• Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
• Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Obtained blood specimens by performing venipunctures and finger sticks 60 times per day.