Nora Espinoza
Charlottesville,VA
Summary
Access Associate Senior at UVA Health with expertise in patient identity verification and exceptional customer service. Proven ability to manage high-pressure situations while addressing client concerns effectively. Skilled in training staff and ensuring quality assurance, contributing to a positive patient experience and operational excellence.
Overview
7
7
years of professional experience
Work History
Access Associate Senior
UVA Health
01.2021 - Current
- Responsible for scheduling within multiple clinics and multi-disciplinary patient appointments in defined timeframe accurately and efficiently
- Independently takes calls, schedules and registers patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
Crew Member
Chipotle Restaurant
10.2017 - 12.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Restaurant Team Member
MOD Pizza
05.2019 - 07.2019
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Belk Department Store
05.2018 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate Of Applied Science -
Piedmont Virginia Community College
Charlottesville, VAHigh School Diploma -
Monticello High School
Charlottesville, VA06.2018
Skills
- Bilingual
- Data entry proficiency
- Patient check-in
- Registration management
- Patient identity verification
- Customer service
- Quality assurance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Access Associate Senior
UVA Health
01.2021 - Current
Restaurant Team Member
MOD Pizza
05.2019 - 07.2019
Sales Associate
Belk Department Store
05.2018 - 07.2018
Crew Member
Chipotle Restaurant
10.2017 - 12.2020
Associate Of Applied Science -
Piedmont Virginia Community College
High School Diploma -
Monticello High School
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