Nellie Brasher
Madisonville,KY
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Dennys Corp
Madisonville, KY
08.2013 - Current
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Waitress
Jerry's Restaurant
MADISONVILLE, KY
06.1991 - 08.2013
- Greeted customers and provided menus.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Education
High School Diploma -
Madisonville North Hopkins High School
Madisonville, KY05-1991
Skills
- Crisis Management
- Organize supplies
- Multitasking
- Cross-training
- Time management abilities
- Communication Skills
- Coordinate schedules
- Microsoft Excel
- Problem-solving abilities
- Microsoft Office
Timeline
Customer Service Representative
Dennys Corp
08.2013 - Current
Waitress
Jerry's Restaurant
06.1991 - 08.2013
High School Diploma -
Madisonville North Hopkins High School
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