NELLIE HOLMES
Sophia,United States
Summary
Hospitality and event services professional with experience in management, guest relations, and food and beverage. Known for organized service, clear communication, and attention to detail while supporting events, maintaining clean spaces, and handling guest needs with care.
Overview
11
11
years of professional experience
Work History
Hospitality and Event Planning
A Place for the Heart
Sophia, NC
07.2025 - 09.2026
- Provided innovative ideas and solutions to execute successful events and improve team effectiveness.
- Collaborated closely with team members to curate spaces, meet deadlines, and offer exceptional guest experience.
- Managed guest inquiries and resolved service concerns to enhance overall guest satisfaction.
- Created a positive first impression for guests upon arrival. and provided courteous service.
- Prepared dining areas and restocked service stations before and after shifts.
- Maintained cleanliness of guest areas and common areas before and after events.
- Supported and helped with food and beverage services.
Independent Wine Advisor
Wines for Humanity
Madison, WI
03.2016 - 05.2016
- Advised hosts on wine selections and snack pairings to enhance guest experience.
- Guided guests through wine samples, product information, and pairing options throughout the event.
- Presented wine selections and tasting notes during in-home wine sampling events.
- Managed tasting flow and answered questions about wine regions and varietals.
- Explained wine club offerings and charitable giving opportunities to attendees.
Potter
A Place for the Heart
Sophia, NC
03.2024 - 09.2026
- Instructed pottery classes for diverse age groups during retreats, camps, and community outreach, and fostered community engagement and skill development.
- Created studio production pieces by throwing clay forms on the wheel and crafting hand-built items.
- Prepared greenware for glazing by trimming and sanding pieces to ensure quality finish.
- Mixed glazes, created and executed glaze designs.
- Loaded and monitored kiln firings.
Barista
Crescendo Espresso Bar & Music Cafe
Madison, WI
03.2020 - 05.2022
- Prepared and served beverages and food items.
- Customer service including processing payments at the register and helping with any needs and questions.
- Provided customers with detailed product information and food and beverage recommendations.
- Executed opening and closing procedures; organized coffee bar, prep table, and counter for efficient service.
- Oversaw coffee roasting process to produce high-quality blends. and prepared coffee for retail.
- Helped serve coffee at special events.
- Packaged, labeled, and dated food items.
Teaching Artist
Inspiring Hope Ministries
Middleton, WI
06.2021 - 05.2022
- Coordinated and facilitated art classes for adults with disabilities, fostering creativity and self-expression.
- Taught art process techniques.
- Provided individualized support to students during art classes.
- Took art student into the community and helped with social integration.
- Prepared supplies for class.
Receptionist
Princeton Club
Madison, WI
08.2019 - 03.2020
- Answered phones and guided calls to appropriate persons or departments, ensuring effective communication and message delivery.
- Managed incoming calls using a multi-line phone system.
- Scheduled appointments and updated calendars to ensure staff availability was accurately recorded.
- Managed a weekly calendar for various departments including sales, massage, child care, and personal trainers.
- Provided information on the establishment, including offices, staff, and services.
- Addressed customer or public questions.
- Maintained reception area by tidying the space and restocking merchandise.
Manager
Princeton Club Xpress
McFarland, WI
06.2016 - 08.2019
- Coordinated daily and monthly operations to ensure smooth functioning of the club.
- Executed sales to new members while providing ongoing support to existing members.
- Engaged with members regularly for updates and renewal reminders.
- Selected candidates for job openings and conducted interviews.
- Oversaw and maintained cleanliness and maintenance of the club.
- Planned and participated in outreach and community involvement.
Education
Bachelor Of Arts - Art Therapy
Edgewood College
Madison, United States12-2014
Skills
- Event coordination
- Guest relations
- Food & Beverage
- Beverage Service
- Point of sale
- Quality Assurance
- Schedule coordination
- Event Setup
- Management
- Problem solving
- Time management
- Attention to detail
- Clear communication
- Team collaboration
- Flexible
- Efficient
- Active Listening
- Email Etiquette
- Troubleshooting
- Organized
- Inclusive
LANGUAGES
English: Native
Timeline
Hospitality and Event Planning
A Place for the Heart
07.2025 - 09.2026
Potter
A Place for the Heart
03.2024 - 09.2026
Teaching Artist
Inspiring Hope Ministries
06.2021 - 05.2022
Barista
Crescendo Espresso Bar & Music Cafe
03.2020 - 05.2022
Receptionist
Princeton Club
08.2019 - 03.2020
Manager
Princeton Club Xpress
06.2016 - 08.2019
Independent Wine Advisor
Wines for Humanity
03.2016 - 05.2016
Bachelor Of Arts - Art Therapy
Edgewood College