Nelliemarie Hatch
Citrus Heights,CA
Summary
I am a customer -oriented Wax Specialist with lengthy training in working with all skin and hair types safely and carefully. Truly versed with various skin types and tough hair removal techniques and procedures. I am easily able to make clients feel comfortable in all situations. I have navigated great long lasting relationships with numerous personalities of both co-workers and clients while maintaining clean and safe environment for all. Extensive knowledge of skincare and client education. Sells products for advanced at-home care while ensuring return visits. Experienced in handling high-volume customer needs, quickly assessing each customer and offering them the absolute best service possible.
Overview
11
11
years of professional experience
Work History
Wax Specialist
European Wax Center Loemans Plaza
Sacramento, California
10.2017 - 02.2019
- Maintained a clean, safe, and sanitary work environment for clients.
- Provided clients with post-waxing care instructions to ensure optimal results.
- Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more
- Assisted with retail sales of products related to beauty treatments.
- Stocked shelves with supplies needed for the day's appointments.
- Upsold additional services such as facial treatments or body scrubs when appropriate.
- Provided personalized care to make clients feel comfortable.
- Discussed procedures and educated clients on waxing systems.
Wax Specialist
European Wax Center at The Fountains
Roseville, California
04.2009 - 06.2017
- Greeted customers and provided excellent customer service.
- Maintained a clean, safe, and sanitary work environment for clients.
- Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more.
- Provided personalized care to make clients feel comfortable.
- Assisted with retail sales of products related to beauty treatments.
- Stocked shelves with supplies needed for the day's appointments.
- Attended training sessions to keep up with latest trends in the industry.
- Advised customers on proper skin care techniques and products to enhance their experience.
- Ensured all safety protocols were followed during each procedure.
Spa Coordinator
The Spa at Kilaga Springs
Lincoln , CA
01.2008 - 04.2009
- Developed and implemented spa services policies, procedures, and standards.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies, and maintaining inventories.
- Provided exceptional customer service through personal contact with guests before, during, and after their visit to the spa.
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
- Provided guidance to spa therapists and other staff members regarding procedures and protocols for services provided.
Education
Esthetics
Milan Institute
Fairfield Ca02-2009
Skills
- Brazilian Bikini Wax Specialist
- Eyebrow Shaping
- Hard Wax Expert
- Esthetics License No Z81499
- Adaptable to Changing Client Needs
- Attention to Detail
- Interpersonal Communication
Timeline
Wax Specialist
European Wax Center Loemans Plaza
10.2017 - 02.2019
Wax Specialist
European Wax Center at The Fountains
04.2009 - 06.2017
Spa Coordinator
The Spa at Kilaga Springs
01.2008 - 04.2009
Esthetics
Milan Institute