Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Montez

Angelica Montez

Austin

Summary

Dynamic Wax Specialist with a proven track record at European Wax Center, excelling in Brazilian bikini waxing and upselling products to boost salon revenue. Renowned for strong customer service and effective time management, fostering client loyalty through personalized care and expert treatment recommendations. Committed to maintaining professionalism and a clean workspace.

Overview

9
9
years of professional experience

Work History

Wax Specialist

The Waxing Studio
01.2025 - Current
  • Developed strong client relationships through effective communication skills and empathetic listening during consultations.
  • Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
  • Maintained clean and sanitary workspace.
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
  • Increased repeat business through excellent customer service and personalized treatment recommendations.

Wax Specialist

European Wax Center
02.2022 - 10.2024
  • Increased salon revenue by [Number]% through upselling at-home products and providing excellent care.
  • Demonstrated expertise in various waxing techniques such as strip waxing, hard waxing, and sugaring; tailoring methods based on individual needs.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Maintained regular client list and successfully handled walk-in customers.

Waitress

Baby Acapulco
05.2021 - 01.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress/Banquet and Restaurant Server

Cover 3
09.2016 - 05.2021
  • Provided excellent customer care by promptly resolving any issues that arose during service, resulting in satisfied and loyal patrons.
  • Skillfully managed high-volume dining periods with effective time management techniques while maintaining positive guest relations.
  • Served as an integral part of the restaurant''s success by consistently achieving performance goals and contributing to a positive work environment.
  • Gained valuable experience in various front-of-house roles, including hostess, runner, and expediter positions, fostering versatility and adaptability in the workplace.
  • Used cash registers and credit card machines to cash out customers.

Education

Licensed Esthetician - Esthetician

Ann Webb Institute
11701 Jollyville Rd Austin, Tx 78759
08-2021

Stephen F. Austin High School
Austin, TX
05-2015

Skills

  • Strong Customer Service
  • Brazilian Bikini Wax Trained
  • Soft Wax/Hard Wax
  • Professionalism and Ethics
  • Time Management
  • Tinting
  • Organization
  • Facials

Timeline

Wax Specialist

The Waxing Studio
01.2025 - Current

Wax Specialist

European Wax Center
02.2022 - 10.2024

Waitress

Baby Acapulco
05.2021 - 01.2022

Waitress/Banquet and Restaurant Server

Cover 3
09.2016 - 05.2021

Licensed Esthetician - Esthetician

Ann Webb Institute

Stephen F. Austin High School

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