Jessica Bolton
Edgewater,NJ
Summary
Accomplished Wax Specialist with a proven track record at European Wax Center, excelling in hygiene and cleanliness while delivering exceptional customer service. Skilled in Brazilian bikini waxing and sensitive skin handling, I significantly increased repeat business through personalized care and expert waxing techniques. Demonstrates strong teamwork and problem-solving abilities, ensuring client satisfaction and safety.
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Professional waxing specialist prepared to excel in this role. Strong track record of delivering exceptional client experiences in aesthetic services. Highly collaborative team member, reliable and adaptable to changing needs. Expertise in hair removal techniques, skin care, and client consultation with focus on achieving outstanding results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
09.2020 - Current
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Assisted in training new Wax Specialists, sharing best practices and techniques for efficient service delivery.
- Advised clients on proper home-care regimens.
- Stayed current with industry trends and advancements in waxing techniques, continuously improving skillset.
Waxing Specialist
Eurpean Wax Center
03.2019 - 04.2020
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
- Provided expert advice on pre-wax preparation, leading to a more comfortable and efficient experience for clients.
Retail Sales Associate
MCC
07.2018 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Waxing Specialist
European Wax Center
01.2017 - 07.2017
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
Waxing Specialist
Eruopean Wax Center
12.2015 - 08.2016
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
- Provided expert advice on pre-wax preparation, leading to a more comfortable and efficient experience for clients.
Waxing Specialist
European Wax Center
03.2011 - 11.2015
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Reduced appointment cancellations, consistently delivering timely services according to schedule.
- Provided expert advice on pre-wax preparation, leading to a more comfortable and efficient experience for clients.
Education
Certificate - Sterile Processing Technician
Herzing University
Dearborn, MI12-2025
No Degree - Cosmetology
Mercer County Tech School Sypek Center
Pennington, NJ06-2010
High School Diploma -
Lawrenec High School
Lawrenceville06-2009
Skills
- Strong customer service
- Brazilian bikini wax trained
- Ingrown hair prevention
- Hygiene and cleanliness
- Pain management techniques
- Male and female waxing
- Sales and upselling
- Licensed cosmetologist
- Sensitive skin handling
- Hair growth patterns
- Post-wax care
- Expert waxing techniques
- Wax temperature control
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Social skills
- Multitasking
- Multitasking Abilities
Certification
- Cosmetology License - NJ,MD,FL Board of Cosmetology.
Timeline
Wax Specialist
European Wax Center
09.2020 - Current
Waxing Specialist
Eurpean Wax Center
03.2019 - 04.2020
Retail Sales Associate
MCC
07.2018 - 01.2019
Waxing Specialist
European Wax Center
01.2017 - 07.2017
Waxing Specialist
Eruopean Wax Center
12.2015 - 08.2016
Waxing Specialist
European Wax Center
03.2011 - 11.2015
Certificate - Sterile Processing Technician
Herzing University
No Degree - Cosmetology
Mercer County Tech School Sypek Center
High School Diploma -
Lawrenec High School
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