Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelly Burgos

Orlando

Summary

Dynamic professional with a proven track record at Sunglass Hut, excelling in customer service and team leadership. Enhanced customer satisfaction by promptly resolving complaints and improved cash handling accuracy, reducing discrepancies. Adept at managing high-pressure environments, demonstrated through effective multitasking as a Banquet Server at DCU Center.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Luxottica
05.2022 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Bartender

Bowlero Lanes
02.2019 - 06.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Banquet Server

DCU Center
10.2018 - 06.2021
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

Carpentry

Worcester Technical High School
Worcester, MA
05.2012

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Luxottica
05.2022 - Current

Bartender

Bowlero Lanes
02.2019 - 06.2021

Banquet Server

DCU Center
10.2018 - 06.2021

Carpentry

Worcester Technical High School

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