Summary
Overview
Work History
Education
Skills
Fluent in Spanish, spoken and written
Timeline
AccountManager

Nelly Chumpitazi

Orange Park,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

31
31
years of professional experience
1
1
year of post-secondary education
1
1
Language

Work History

Account Manager

LCS Staffing Company
9770 Old Baymeadows Rd 105, Jacksonville, FL 32256
09.2021 - 12.2022
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.

Housekeeping Supervisor

Courtyard By Marriott
1617 1st Street North Jacksonville Beach, FL
06.2020 - 09.2021
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.

Executive Housekeeping Manager

Red Roof PLUS+
1401 Atlantic Blvd, Neptune Beach, FL 32266
06.2019 - 06.2020

Room/Lobby/Laundry Attendant/Banquet Server

Holiday Inn & Suites
11083 Nurseryfields Dr., Jacksonville , FL 32256
11.2008 - 03.2019

Executive Housekeeping Manager

Holiday Inn Express & Suites Jacksonville
1120 Suemac Rd, Jacksonville, FL 32254
03.2017 - 11.2018
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Streamlined weekly cleaning schedule employees.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Maintained required records of work hours, budgets and payrolls.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours per week.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Employed best maintenance and safety practices with 0% incident rate.

Room/Lobby/Laundry Attendant/Banquet Server

Holiday Inn & Suites
620 Wells Rd, Orange Park, FL 32073
07.2008 - 03.2017
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Loaded and unloaded machines, and folded cleaned items.
  • Collected soiled linens and clothing and pretreated stains.
  • Collected soiled tablecloths, napkins and draperies after large events.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Cleaned machine filters and lubricated equipment.
  • Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Steward/Cook

World Golf Village Renaissance St. Augustine Resort
500 Legacy Trail, St. Augustine, FL 32092
10.2005 - 07.2010
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve promptly.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Transitioned between breakfast and lunch service.
  • Ordered and received products and supplies to stock kitchen areas.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.

Banquet Server

Sawgrass Marriott Golf Resort & Spa
1000 Tournament Players,Ponte Vedra Beach FL 32082
12.2006 - 12.2008
  • Arranged linens and table settings according to seating plan and event theme.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Answered guest questions about event plans and food service choices.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Monitored dietary restrictions and served guests with special needs.
  • Circulated appetizer and drink trays smoothly around events to offer selections to guests.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.

Education

GED -

Orange Park High School
Orange Park, FL

CNA - Geriatrics

C.E.O. Virgen Del Carmen
Callao , Peru
03.1999 - 12.1999

Skills

Staff Managementundefined

Fluent in Spanish, spoken and written

Able to communicate fluently in spoken and written Spanish of different latino countries.

Timeline

Account Manager

LCS Staffing Company
09.2021 - 12.2022

Housekeeping Supervisor

Courtyard By Marriott
06.2020 - 09.2021

Executive Housekeeping Manager

Red Roof PLUS+
06.2019 - 06.2020

Executive Housekeeping Manager

Holiday Inn Express & Suites Jacksonville
03.2017 - 11.2018

Room/Lobby/Laundry Attendant/Banquet Server

Holiday Inn & Suites
11.2008 - 03.2019

Room/Lobby/Laundry Attendant/Banquet Server

Holiday Inn & Suites
07.2008 - 03.2017

Banquet Server

Sawgrass Marriott Golf Resort & Spa
12.2006 - 12.2008

Steward/Cook

World Golf Village Renaissance St. Augustine Resort
10.2005 - 07.2010

CNA - Geriatrics

C.E.O. Virgen Del Carmen
03.1999 - 12.1999

GED -

Orange Park High School

Similar Profiles

CREATE PROFILE
Nelly Chumpitazi