Nelly Duong
Simi Valley,CA
Summary
Dynamic and dedicated professional with a strong background in customer service, honed at Personal Employer. Proven ability to enhance guest experiences through exceptional order taking and meticulous cleanliness. Skilled in processing transactions accurately while maintaining a welcoming atmosphere. Committed to delivering high-quality service and fostering customer satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Personal Employer
04.2022 - Current
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Learned menu items and daily specials to effectively communicate offerings to customers.
- Learned how to be a cashier if there is no cashiers there.
- Setting up the utensils , sauce, napkins, veggies and cashiers table in free time to serve for customers effectively.
- Processed transactions accurately, handling cash and credit card payments with attention to detail.
- Maintained clean and organized dining areas for optimal guest experience.
Receptionist
Person
02.2023 - 11.2023
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Replying customer's mails and messages on the phone , and making appointments
- Setting up the water , nail polish for customers before they get in.
- Washing and cleaning the towels to enhance safe service for customers.
- Processed payments and maintained accurate transaction records for client transactions.
- Provided detailed information about spa services, enhancing customer knowledge and experience.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Education
High School Diploma -
Nguyen Thi Minh Khai High School
Ho Chi Minh City07-2017
Skills
- Customer service
- Order taking
- Service quality
- Cleanliness
Timeline
Receptionist
Person
02.2023 - 11.2023
Restaurant Waiter
Personal Employer
04.2022 - Current
High School Diploma -
Nguyen Thi Minh Khai High School
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