Nelly Garcia - Alcantara
Madison
Summary
oriented hospitality professional with proven abilities in problem‑solving and team collaboration. Experienced in managing reservations and coordinating with housekeeping to ensure timely room readiness, driving guest satisfaction and operational efficiency. I also bring a background in animal care, which has strengthened my attention to detail, patience, and ability to stay calm and organized in fast‑paced environments.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Best Western Premier
Madison
07.2023 - Current
- Greeted guests warmly, ensuring efficient check-in and positive first impressions.
- Managed reservations using property management software, ensuring accurate and organized record-keeping.
- Assisted guests with inquiries, providing comprehensive information on local attractions.
- Resolved guest complaints professionally and promptly, enhancing overall guest satisfaction.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Engaged patrons at front desk, creating a welcoming atmosphere during check-in.
Boarding Attendant
Passion for Paws
Madison
09.2022 - 03.2023
- Maintained cleanliness of pet areas and equipment through regular maintenance to promote a healthy environment.
- Managed supply inventory and restocked items to ensure operational readiness.
- Monitored animal behavior and reported concerns promptly to appropriate staff.
- Assisted with daily animal care and feeding routines to support health and wellbeing.
- Created and upheld a clean, orderly environment by sweeping, mopping, dusting, and removing trash.
Housekeeper
Tru Hilton
Madison
07.2019 - 10.2019
- Cleaned and sanitized guest rooms adhering to Tru Hilton quality standards.
- Thoroughly cleaned bathrooms, including toilets, tubs, showers, and sinks.
- Restored rooms to occupant-ready status for future guests.
- Restocked supplies and linens to enhance guest experience.
- Organized linen closet by neatly folding sheets for efficient access.
- Reported maintenance issues to management for prompt resolution.
Education
High School Diploma -
Verona Area High School
Verona, WI01-2022
Skills
- Reservation coordination
- Payment management
- Hospitality management
- Sanitation procedures
- Safety procedures
- Team collaboration
- Problem solving
- Fluent in Spanish
- Pet management
- Animal behavior monitoring
Languages
Spanish
Professional
Timeline
Front Desk Agent
Best Western Premier
07.2023 - Current
Boarding Attendant
Passion for Paws
09.2022 - 03.2023
Housekeeper
Tru Hilton
07.2019 - 10.2019
High School Diploma -
Verona Area High School