NELLY JOSEPH
Opa-locka,FL
Summary
Results-driven manager with expertise in operational oversight, staff training, and customer service. Proven ability to enhance service quality and optimize inventory management for improved efficiency.
Overview
19
19
years of professional experience
Work History
Manager
KFC
Miami Gardens, Florida
07.2024 - Current
- Supervised daily operations, enhancing service efficiency and food quality standards.
- Trained and mentored team members, fostering customer service excellence.
General Manager
Taco Bell
Miami Gardens, Florida
12.2007 - 05.2024
- Oversaw daily operations and ensured compliance with company policies.
- Managed team schedules and addressed staffing needs effectively.
- Developed training programs to enhance employee skills and service quality.
- Implemented inventory management systems to optimize supply levels.
- Coordinated marketing initiatives to promote menu offerings and drive sales.
- Analyzed customer feedback to improve service delivery and satisfaction.
- Established performance goals and conducted regular staff evaluations.
- Facilitated communication among departments to ensure operational efficiency.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales, to enhance overall operational effectiveness.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created employee schedules and monitored payroll to align with budgetary constraints.
- Facilitated effective communication among staff to streamline operational processes.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma -
MIAMI JACKSON
Miami, FL06-1993
Timeline
Manager
KFC
07.2024 - Current
General Manager
Taco Bell
12.2007 - 05.2024
High School Diploma -
MIAMI JACKSON