Summary
Overview
Work History
Education
Skills
Skillsandresponsibilities
Educationlicensetraining
Recognition
Adaptability
References
Timeline
Generic

NELLY STEIN

Hallandale,USA

Summary

Experienced professional, fully bilingual, with over 20 years of customer service experience and very knowledgeable in the beauty industry field. Committed to ensuring customer satisfaction. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

21
21
years of professional experience

Work History

FULL-SERVICE SPECIALIST

In-home facials, massage and manicures
01.2016 - Current
  • Established strong and enduring relationships with clients by providing exemplary service, effective communication skills, and sincere dedication to meeting their needs, ultimately leading to a significant improvement in overall client retention.
  • Demonstrated exceptional multitasking skills by managing personal business and fulfilling receptionist duties such as booking appointments and delivering top-notch customer service.

NAIL TECHNICIAN & WAX SPECIALIST

Hard Rock Spa
02.2013 - 12.2015
  • Offered exceptional services to a high-end clientele and celebrities, meeting and exceeding their needs and expectations.
  • Received excellent training in order to perform my job in a very professional, and timely manner.

Certified Nail Technician

Coldwater Creek Spa
11.2012 - 01.2013
  • Developed loyal clientele base by cultivating strong relationships built on trust and quality of work.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Enhanced salon reputation by consistently delivering high-quality manicures and pedicures within time constraints.

OWNER / OPERATOR

Nelly's Aroma Spa
01.2004 - 10.2012
  • Demonstrated exceptional multitasking skills by managing personal business and fulfilling receptionist duties such as booking appointments and delivering top-notch customer service.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Education

Full Specialist License - facials, waxing and nails

State of Florida Department of Business & Professional Regulation

Massage And Reflexology

Educating Hands School of Massage
Miami, Florida

Graduate -

Southwest Miami High School
Miami, Florida

Skills

  • CUSTOMER SERVICE
  • RECEPTION
  • MASTER EDUCATOR
  • PRODUCT KNOWLEDGE
  • SALES GOALS
  • PROBLEM SOLVING
  • COORDINATION
  • ARRANGEMENTS
  • COMMUNICATION
  • DOCUMENTATION
  • TECHNICAL SKILLS

Skillsandresponsibilities

  • CUSTOMER SERVICE: Offer exceptional services to clients in a variety of settings
  • RECEPTION: Skilled in greeting and welcoming customers, setting appointments, answering customer questions, telephonically and in person while meeting their needs in a friendly and engaging manner.
  • MASTER EDUCATOR: Since 2013 teaching and instructing students in reflexology, waxing and aromatherapy; as well as future nail technicians. Certification available upon request.
  • PRODUCT KNOWLEDGE: Offer products and services to meet customer needs and enhance their experience; especially skilled in sales of a variety of beauty products
  • SALES GOALS: Consistently meets personal sales goals
  • PROBLEM SOLVING: Effective and efficient resolution of customer concerns and issues with the utmost respect and tact.
  • COORDINATION: Interaction with managers and co-workers in meeting deadlines, prioritizing assignments, and customer satisfaction
  • ARRANGEMENTS: Assist the customer with any special needs and concerns
  • COMMUNICATION: A skilled listener with strong interpersonal skills; able to build customer relationships
  • DOCUMENTATION: Record-keeping of client needs, preferences and the services which were provided
  • TECHNICAL SKILLS: Extensive experience in providing personal care services such as facials, manicures, pedicures, massage, reflexology, waxing, aromatherapy and makeup application

Educationlicensetraining

  • Full Specialist License (facials, waxing and nails), State of Florida Department of Business & Professional Regulation
  • Studied massage and reflexology, Educating Hands School of Massage, Miami, Florida
  • Extensive course work and on-the-job training in facials, makeup, manicures and pedicures
  • Graduate, Southwest Miami High School, Miami, Florida

Recognition

"Every team member at Hard Rock Hollywood is valuable and plays an important role in helping set the stage for our guests who play, stay & visit our property. In our most recent guest survey, Anita C. recognized you for providing a service that rocked! Congratulations on this positive feedback. Your positive and friendly attitude as you interact with our guests is appreciated. Congratulations and I hope you will maintain this attitude and dedication. Keep up the good work.", Bill Wright, President, Hard Rock Spa, Hollywood, Florida

Adaptability

I enjoy being challenged and adapting to any change necessary. I am willing to train and comply with standards specific to company culture.

References

QUALITY REFERENCES ARE AVAILABLE

Timeline

FULL-SERVICE SPECIALIST

In-home facials, massage and manicures
01.2016 - Current

NAIL TECHNICIAN & WAX SPECIALIST

Hard Rock Spa
02.2013 - 12.2015

Certified Nail Technician

Coldwater Creek Spa
11.2012 - 01.2013

OWNER / OPERATOR

Nelly's Aroma Spa
01.2004 - 10.2012

Full Specialist License - facials, waxing and nails

State of Florida Department of Business & Professional Regulation

Massage And Reflexology

Educating Hands School of Massage

Graduate -

Southwest Miami High School
NELLY STEIN