Summary
Work History
Education
Skills
Languages
Timeline
Generic

NELLY ZANCLAN

Norfolk,VA

Summary

Motivated and results-driven professional with extensive experience overseeing operations, mentoring associates, and optimizing workplace efficiency. Adept at analyzing business metrics, resolving challenges, and coordinating associate support programs while maintaining strict confidentiality. Proven ability to lead, train, and reinforce company policies to drive performance and engagement.

Work History

Process Guide

Amazon
  • Directed workflow strategies, increasing productivity by 20% and reducing process time by 15%
  • Delegated operational tasks, consolidating inventory processes for efficiency
  • Developed reports, analyzing business trends to generate actionable insights

Problem Solver

Amazon
  • Diagnosed and resolved 95% of workplace issues, ensuring smooth operations
  • Collaborated with teams to implement solutions that strengthened efficiency
  • Analyzed root causes to streamline workflows and enhance overall processes

Learning Ambassador

Amazon
  • Led training sessions, mentoring new hires and reinforcing compliance policies
  • Supervised onboarding programs, improving associate productivity and engagement
  • Motivated team members through strategic communication and positive reinforcement

PIT Driver

Amazon
  • Operated forklifts with precision, overseeing the loading and unloading of 80+ pallets per shift
  • Inspected inventory accuracy, reducing stock discrepancies by 10%
  • Executed safety compliance measures, optimizing warehouse space utilization

Education

Bachelor’s Degree - Supply Chain & Operations Management

Western Governors University
Salt Lake City, UT

Skills

  • Led associate onboarding, mentorship, and development programs
  • Administered workflow improvements to enhance productivity by 20%
  • Analyzed operational metrics, optimizing attendance, engagement, and attrition
  • Oversaw compliance with policies, benefits, and HR resources
  • Resolved associate concerns by diagnosing and addressing operational challenges
  • Managed multiple projects, prioritizing deadlines in a high-paced environment
  • Executed detailed reports highlighting process improvements and data analysis
  • Facilitated bilingual communication (English & French) for diverse teams

Languages

English
French

Timeline

Process Guide

Amazon

Problem Solver

Amazon

Learning Ambassador

Amazon

PIT Driver

Amazon

Bachelor’s Degree - Supply Chain & Operations Management

Western Governors University

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