Nelsie Canty
North Miami Beach
Summary
Dependable, responsible individual with over 20 years of providing excellent customer service. Outstanding verbal and written communication skills. Strong leadership skills, organized, a team player, and hardworking; able to multitask efficiently and effectively; always been recognized for exceptional work; problem-solving and analysis abilities; computer literate in Microsoft Office (PowerPoint, Word, Excel, Outlook); observation and decision-making; facilities maintenance; customer service and client relations; problem-solving; facilitating; and training.
Resourceful professional in telecommunications management, known for high productivity and efficient task completion. Specialized skills include advanced multi-line switchboard operation, effective call routing, and rapid problem resolution. Excel in communication, listening, and organizational abilities, ensuring seamless operations and exceptional service delivery.
Skilled switchboard operator with background in managing large volumes of incoming calls while providing exceptional customer service. Possess strong communication skills, ability to multitask efficiently, and expertise in various telephone operating systems. Improved response times and caller satisfaction through effective call handling and issue resolution strategies. Adapt at maintaining calm and professional demeanor in fast-paced environments, ensuring smooth operation of communication systems.
Overview
24
24
years of professional experience
Work History
Switchboard Operator
Nemours Children’s Hospital
Orlando
09.2023 - 01.2025
- Schedules appointments and meetings for clients/managers.
- Greeting callers and answering incoming calls in a polite and timely manner
- Answering questions, providing area codes and phone numbers, and offering other assistance
- Monitor emergency alarms, make announcements, and route emergency calls
- Perform data entry or word processing tasks
- Operate telegraph equipment and satellite communications equipment
- Send and receive faxes
- Take messages, update records, and perform administrative tasks
- Arrange conference calls within the corporate boardroom while also making sure the room itself is thoroughly cleaned for managers.
Caregiver
Bridge of Life Support Services
Orlando
08.2021 - 11.2023
- Schedules appointments for clients
- Provides transportation for clients when needed
- Educates/Prepares healthy meals for clients
- Assist with activities of daily living (bathing/Cleaning)
- Manages Medical records and books for clients
911 Dispatcher
Orlando VA Medical Center
Orlando, FL
08.2021 - 11.2023
- Entered pertinent information into computer aided dispatch system; maintained detailed information
- Coordinated activities between multiple agencies during emergency situations.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Participated in drills designed to test emergency preparedness procedures; documented results for review.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
Dietary Communication Clerk WG-4
Miami VA Medical Center
Miami
01.2020 - 07.2021
- Assist in planning menus and participate in meal preparation.
- Assist with placing meal orders for patients, input doctor’s orders for diets, supplements and tube feedings.
- Process nutritional requests from wards and unit’s additional orders.
- Ensuing all assignment sheets, temperature sheets, sanitation sheets and other kitchen items are kept in code compliance.
- Prepare, cook, and serve menu items to hospital patients.
- Receive inbound calls, assist patients with ordering meals, inputting data entry and document filing.
Lead Cook
Grand Lux Café
Aventura
07.2017 - 01.2020
- Completed all opening and closing procedures
- Planned and executed events for more than 150 guests
- Trained employers on proper way to serve for guests of 150 or more
- Supervised 12 employees, making sure they are expediting entrees properly.
Cook III
T.G.I. Friday’s
Pembroke Pines
05.2010 - 06.2017
- Create menus, monitor food cost, maintain quality of inventory goods, open and close facility, prepare buffets and food displays for catering parties and functions.
- Prepare a variety of foods including meats, seafood, poultry, vegetables and cold items.
- Incumbent demonstrates a broad knowledge of Food Service procedures including food preparation, delivery and food handling.
Receptionist
Infinity Insurance
Miami Gardens
07.2004 - 05.2010
- Greeted visitors, answered their questions and directed them to the proper department
- Answered all phone calls and emails professionally and efficiently
- Contacted clients in arrears to collect their payments over the phone
- Completed all necessary filing, faxing, and copying
- Assisted in the training of new receptionists
Military Police Officer
US Air Force
09.2000 - 07.2004
- Greeted new customers and escorted them onto the installation base
- Answered questions about rules and regulations on the installation base
- Took orders from Non-Commissioned Officers and Officers
- Ensured customers were adhering to all rules and regulations while on base
- Performed traffic stops, as well as search and seizures
- Processed arrests as necessary
Education
Bachelor's Degree - Business Management
Keiser University
Orlando, FL04.2025
Associates Degree - Criminal Justice
Florida Southwestern State College
Naples, FL01.2014
High School Diploma -
North Miami Senior High
North Miami, FL06.2004
Skills
- Data analysis
- Crisis management
- Customer service
- Communication skills
- Attention to detail
- Team coordination
- First aid knowledge
- Conflict resolution
- Problem-solving
- Interpersonal skills
- Stress tolerance
- Verbal and written communication
- Record keeping
- Rapid decision making
Accomplishments
- Awarded 'Top Chef' designated trainer of the Quarter 2017
- Food Handlers Certificate 2015
- Peer-Recognition Award 2010
- Most valuable employee Certificate 2005
- Airman of the Quarter 2021, 2022, 2023
- Air Force Achievement Medal
- Outstanding Airman of the year 2000
Additional Information
Dependable, responsible individual with over 20 years of providing excellent customer service., Outstanding verbal and written communication skills., Strong leadership skills, Organized, A team player, and hardworking., Able to multitask efficiently and effectively., Always been recognized for exceptional job., Problem solving and analysis abilities., Computer literate in Microsoft Office (Power Point, Word, Excel, Outlook)., Observation and Decision Making., Facilities Maintenance, Customer Service and Client Relations., Problem-solving, Facilitating and Training., Knowledge of medical, biological and chemical supply equipment hazards., Extensive education of medical supply and the ability to operate standard medical equipment.
Veteran Status
U.S. Air Force Veteran
Timeline
Switchboard Operator
Nemours Children’s Hospital
09.2023 - 01.2025
Caregiver
Bridge of Life Support Services
08.2021 - 11.2023
911 Dispatcher
Orlando VA Medical Center
08.2021 - 11.2023
Dietary Communication Clerk WG-4
Miami VA Medical Center
01.2020 - 07.2021
Lead Cook
Grand Lux Café
07.2017 - 01.2020
Cook III
T.G.I. Friday’s
05.2010 - 06.2017
Receptionist
Infinity Insurance
07.2004 - 05.2010
Military Police Officer
US Air Force
09.2000 - 07.2004
Bachelor's Degree - Business Management
Keiser University
Associates Degree - Criminal Justice
Florida Southwestern State College
High School Diploma -
North Miami Senior High