Nelson Alisha
Kayenta,AZ
Summary
Proven to enhance customer satisfaction, I leveraged my strong customer service and cash handling skills at Shonto Market Place, ensuring efficient transactions and fostering repeat business. My adaptability and commitment to excellence boosted team collaboration and operational efficiency, making me a dependable asset in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Cashier
Shonto Market Place
Shonto, AZ
11.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Waitress
Anasazi Inn
Tsegi, Arizona
06.2016 - 11.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Always kept dining area where customers ate clean and tidy.
Education
General Studies -
Monument Valley Highschool
Kayenta, AZSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Order Taking
- Cash register systems
- Product restocking
- Honest and Dependable
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Relationship Building
Timeline
Cashier
Shonto Market Place
11.2023 - 01.2024
Waitress
Anasazi Inn
06.2016 - 11.2016
General Studies -
Monument Valley Highschool