Nelson Garcia
Orlando,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Senior II Manager
The Cheesecake Factory
01.2024 - Current
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members and managers for skill development and career progression within the organization.
Senior Manager
The Cheesecake Factory
02.2023 - 01.2024
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Manager
The Cheesecake Factory
03.2021 - 02.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Lead Training Facilitator
New Restaurant Operations - The Cheesecake Factory
09.2018 - 03.2021
- Documented class attendance and participation and provided feedback to management.
- Identified areas in need of improvement and implemented solutions.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Server
The Cheesecake Factory
01.2016 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts -
Valencia College
Orlando, FL12.2017
High School Diploma -
Winter Park High School
Winter Park, FL05.2016
Skills
- Team Leadership
- Complex Problem-Solving
- Operations Management
- Cross-Functional Teamwork
- Staff Training and Development
- Key Performance Indicators
Timeline
Senior II Manager
The Cheesecake Factory
01.2024 - Current
Senior Manager
The Cheesecake Factory
02.2023 - 01.2024
Manager
The Cheesecake Factory
03.2021 - 02.2023
Lead Training Facilitator
New Restaurant Operations - The Cheesecake Factory
09.2018 - 03.2021
Server
The Cheesecake Factory
01.2016 - 09.2018
Associate of Arts -
Valencia College
High School Diploma -
Winter Park High School
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