Nelson Gonzalez
Green Bay,WI
Overview
8
8
years of professional experience
Work History
Mail Carrier
Postal Service
10.2014 - 01.2023
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Handled mail and packages with care to prevent damage during delivery.
- Balanced daily cash transactions accurately when collecting postage fees from customers upon delivery of certain items requiring additional payment.
Education
Bachelor of Science - Nursing Practice
Inter American University of Puerto Rico Arecibo
Arecibo, PR05.2014
Skills
- Delivers letters, documents, and parcels to businesses and homes
- Travels planned routes on foot or by truck
- Collects outgoing mail along route, and when necessary, collects money for postage due
- Sorts mail, including packages, according to delivery sequence
- Loads sacks and boxes filled with mail onto and off mail truck
- Maintains logs to monitor delivery rates and vehicle maintenance scheduling
- Obtains signatures on registered, insured, and certified mail
- Sells stamps, money orders, and other postal products to customers along the route, particularly on rural routes
- Communicates with dispatcher and modifies route according to instructions when needed
- Answers questions about USPS or company policies from customers along routes
- Provides change-of-address cards and other postal forms
- Operates postal equipment
Affiliations
- army reserve
Timeline
Mail Carrier
Postal Service
10.2014 - 01.2023
Bachelor of Science - Nursing Practice
Inter American University of Puerto Rico Arecibo
Similar Profiles
Linita PoleLinita Pole
Clerk at Postal ServiceClerk at Postal Service
Kiana JonesKiana Jones
PSE Processing Clerk at Postal ServicePSE Processing Clerk at Postal Service
ADA I. ROMANADA I. ROMAN
Clerk at Postal ServiceClerk at Postal Service
Alexis J. BrooksAlexis J. Brooks
Mail Carrier at Postal ServiceMail Carrier at Postal Service
DAVID XIONGDAVID XIONG
Anesthesia Technician at ThedaCare Orthopedic CareAnesthesia Technician at ThedaCare Orthopedic Care