Tremaine McCottrell
Chicago,IL
Summary
Dynamic professional with extensive experience at JPMorgan Chase and the United States Postal Service. Proven ability in vehicle loading and safety awareness, delivering exceptional customer service while achieving high accuracy in financial transactions and mail delivery. Skilled in scanning parcels and fostering positive customer relationships to enhance retention.
Overview
14
14
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
07.2020 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Lead Teller Operations Specialist
JPMorgan Chase
03.2017 - 03.2020
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Customer Service Representative
PLS Loan Store
05.2012 - 01.2017
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Dunbar Vocational Career Academy
Chicago06-2007
Skills
- Vehicle loading
- Safety awareness
- Postage calculation
- Scan parcels
Timeline
Mail Carrier
United States Postal Service, USPS
07.2020 - Current
Lead Teller Operations Specialist
JPMorgan Chase
03.2017 - 03.2020
Customer Service Representative
PLS Loan Store
05.2012 - 01.2017
High School Diploma -
Dunbar Vocational Career Academy