Nelson Hechanova
Long Beach,CA
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
27
27
years of professional experience
Work History
Operations Manager
Marshalls Retail Store
04.2012 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Manager
Sam's Club
03.2002 - 10.2011
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Director of Purchasing
49er Shops
01.1997 - 02.2002
- Oversaw inventory management, maintaining optimal stock levels to minimize costs and ensure product availability.
- Evaluated vendor bids through a thorough analysis of pricing, quality, reliability, and service capabilities.
- Developed strong relationships with key vendors, ensuring timely delivery of goods and services.
- Negotiated favorable contracts with suppliers, resulting in significant cost savings for the organization.
- Maintained accurate records of purchase orders, invoices, delivery schedules, and other relevant documentation.
- Performed monthly reconciliation of open purchasing orders.
- Progressed through various purchasing, warehousing and leadership roles.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
Education
Bachelor of Arts - Psychology
California State University - Long Beach
Long Beach, CA05.2002
High School Diploma -
Oceanside High School
Oceanside, CA06.1995
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Staff Training
- MS Office
- Schedule Management
- Onboarding and Orientation
- Assignment Delegation
Timeline
Operations Manager
Marshalls Retail Store
04.2012 - Current
Operations Manager
Sam's Club
03.2002 - 10.2011
Assistant Director of Purchasing
49er Shops
01.1997 - 02.2002
Bachelor of Arts - Psychology
California State University - Long Beach
High School Diploma -
Oceanside High School
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