Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

Kevin Davidoff

Williamsburg,VA

Summary

Front Office Manager with extensive experience at Vacation Village Resorts, specializing in guest relations and operational efficiency. Proven ability to enhance customer satisfaction through effective performance evaluation and reservation management. Strong communicator with expertise in software applications, leading teams to achieve exceptional service standards.

Overview

14
14
years of professional experience

Work History

Front Office Manager

Vacation Village Resorts
Williamsburg, VA
06.2013 - 11.2024
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.

Front Office Manager

The Williamsburg Hospitality House
Williamsburg, VA
09.2010 - 06.2013
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.

Education

Hospitality Management

Bergen County Community College
Bergen County NJ

Skills

  • Customer service and support
  • Guest relations
  • Operational efficiency
  • Performance evaluation
  • Reservation management
  • Operations management
  • Communication skills
  • Software proficiency

Custom

I have a personal interest in the Local Tourism Industry, and use that interest to communicate places of Historic value to the vacationing guests.

References

References available upon request.

Timeline

Front Office Manager

Vacation Village Resorts
06.2013 - 11.2024

Front Office Manager

The Williamsburg Hospitality House
09.2010 - 06.2013

Hospitality Management

Bergen County Community College

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