Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelson Jimenez

Bronx,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Faherty Brand
03.2022 - Current
  • Developed strong product knowledge of Faherty to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Uber And Lyft
08.2020 - 02.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Delivered prompt service to prioritize customer needs.

Education

Associate of Arts -

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2021

Skills

  • Consultative Sales
  • Data Entry
  • Information Security
  • Account Updating
  • Call Management
  • Product Knowledge

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Faherty Brand
03.2022 - Current

Customer Service Representative

Uber And Lyft
08.2020 - 02.2022

Associate of Arts -

Borough of Manhattan Community College of The City University of New York
Nelson Jimenez