Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Faherty Brand
03.2022 - Current
Developed strong product knowledge of Faherty to provide informed recommendations based on individual customer needs.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Uber And Lyft
08.2020 - 02.2022
Answered customer telephone calls promptly to avoid on-hold wait times.
Handled customer inquiries and suggestions courteously and professionally.
Updated account information to maintain customer records.
Delivered prompt service to prioritize customer needs.
Education
Associate of Arts -
Borough of Manhattan Community College of The City University of New York
New York, NY
05.2021
Skills
Consultative Sales
Data Entry
Information Security
Account Updating
Call Management
Product Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Faherty Brand
03.2022 - Current
Customer Service Representative
Uber And Lyft
08.2020 - 02.2022
Associate of Arts -
Borough of Manhattan Community College of The City University of New York