Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nelson Marenco

Miami,FL

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Insurance Agency Owner

Trustar Insurance
02.2023 - Current
  • Fosters opportunities for growth and creation of new business revenue for the company.
  • Maintains client relationships and ensures that each individual client's needs are met.
  • Creates unique solutions for clients to choose from.
  • Generates diverse clientele by applying marketing strategies and referrals.
  • Identifies specific needs of clients and provides the best financial solutions to clients.
  • Enhances the reputation of the agency by undertaking different tasks on behalf of the agency.
  • Identifies new monetary opportunities for both the clients and the agency.
  • Keeps up with the latest trends, products, and services that are offered in the field they work in.
  • Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
  • Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.

Lead Insurance Representative

Liberty Mutual Company
02.2011 - 02.2023
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Supported customers in insurance application completion while liaising between company and client.
  • Acted as emotional support for customers experiencing catastrophic situations.
  • Performed policy renewal and record retention.
  • Tailored insurance plans to support client needs and establish sense of trust among community members.
  • Developed strong relationships with clients through proactive communication and follow-ups, fostering trust and long-term business partnerships.

Sales Manager

Allstate Insurance Company
11.2005 - 02.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Education

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
1994

Skills

  • Product knowledge
  • Policy analysis
  • Networking abilities
  • Financial management
  • Relationship building
  • Client Retention

Certification

  • 220 General Lines (Pro & Cas) License
  • 215 Life Incl VAR annuity & Health License

Languages

English
Spanish

Timeline

Insurance Agency Owner

Trustar Insurance
02.2023 - Current

Lead Insurance Representative

Liberty Mutual Company
02.2011 - 02.2023

Sales Manager

Allstate Insurance Company
11.2005 - 02.2011

High School Diploma -

Coral Gables Senior High School

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Nelson Marenco