Nelson Perez
Huntington Station,NY
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication. Dedicated Customer Relations Specialist with expertise in complaint handling and CRM software. Proven track record in enhancing customer satisfaction and fostering loyalty through effective communication.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Customer Relations Specialist
Nissan Of Huntington
Huntington Station, NY
01.2026 - Current
- Managed customer complaints effectively, ensuring resolution aligned with company policies.
- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Developed strong relationships with clients, promoting loyalty and repeat business.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
Customer Relations Specialist
AutoWorld Kia
East Meadow, NY
02.2024 - 01.2026
- Conducted follow-up communications to ensure ongoing customer satisfaction post-service.
- Collaborated with sales team to identify customer needs and drive service improvements.
- Streamlined communication processes between departments to improve response times for customer issues.
- Participated in training sessions to enhance product knowledge and service delivery skills.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Ophthalmic Scribe
SightMD
Plainview, NY
04.2021 - 09.2022
- Assisted ophthalmologists with various procedures, ensuring efficient workflow in fast-paced environment.
- Assisted ophthalmologists with various procedures, ensuring efficient workflow in a fast-paced environment.
- Maintained accuracy in electronic health records, enhancing data integrity and patient care standards.
- Collaborated with medical staff to streamline patient intake processes, improving overall operational efficiency.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations while handling sensitive information.
Medical Assistant
Stony Brook Medicine
East Setauket, NY
03.2018 - 06.2020
- Administered patient care, including vital sign monitoring and medication administration.
- Coordinated appointment scheduling and patient follow-up for improved clinic efficiency.
- Assisted in laboratory procedures, ensuring accurate specimen collection and processing.
- Streamlined patient intake processes, enhancing overall patient experience and satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
High School Diploma -
Walter G O'Connell Copiague High School
Copiague, NY06.2011
Medical Assistant -
Eastern Suffolk Boces
Brentwood, NY2018
Skills
- Multi-line phone talent
- Quality control
- Report preparation
- International sales support
- Complaint handling
- CRM software
- Customer relations
- Sales proficiency
- Customer service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Relations Specialist
Nissan Of Huntington
01.2026 - Current
Customer Relations Specialist
AutoWorld Kia
02.2024 - 01.2026
Ophthalmic Scribe
SightMD
04.2021 - 09.2022
Medical Assistant
Stony Brook Medicine
03.2018 - 06.2020
Medical Assistant -
Eastern Suffolk Boces
High School Diploma -
Walter G O'Connell Copiague High School