Nelson Rivas
La Vergne,TN
Summary
At Taylor Farms, I spearheaded quality control initiatives, significantly reducing product rejection rates through meticulous inspections and defect identification. My collaborative efforts with cross-functional teams enhanced production efficiency and compliance, leveraging my expertise in equipment calibration (hard skill) and decision-making (soft skill) to elevate product standards.
Overview
8
8
years of professional experience
Work History
Human Resources Assistant
Arrow Workforce Solutions
Smyrna, TN
08.2022 - 05.2024
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Updated and maintained employee attendance records.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
- Compiled employee records from individual departments to maintain central files.
- Participated in job fairs to recruit new talent.
- Set up orientations and initial training for new employees.
- Coordinated employee relocation processes.
- Monitored and analyzed employee satisfaction survey results.
- Conducted exit interviews with terminated employees.
- Assisted with creating employee handbooks and manuals.
- Developed and maintained HR policies and procedures.
- Aided staff with employee performance review paperwork and documentation.
- Checked references for potential candidates.
Sales Associate
1st Auto
Nashville, TN
09.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Quality Control Inspector
Taylor Farms
Smyrna
06.2016 - 06.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Identified and documented quality discrepancies for management to develop resolutions.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Collaborated with cross-functional teams to develop effective quality control strategies that improved overall product performance.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Operated and maintained testing equipment.
- Followed safety protocols while handling hazardous materials.
- Weighed products prior to shipment to confirm accuracy.
- Utilized quality control software to track and analyze product data.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Recommended architectural improvements, design solutions, and integration solutions.
Education
Stewarts Creek High School
Smyrna, TN2018
Skills
- Quality Control
- Visual Inspection
- Product Inspection
- Visual inspections
- Defect Identification
- Inspection documentation
- Inspections and reviews
- Quality processes
- Inspection procedures
- Quality Control Planning
- Quality Management
- Safety Procedures
- Production experience
- Training and mentorship
- Dimensional Inspection
- Reporting and analysis
- Equipment Calibration
- Safety Protocols
- Test equipment operation
- Employee Supervision
- Issue Escalation
- Attention to Detail
- Quantity Verification
- Decision-Making
- Product tests
- Safety Education
- Product Testing
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Assistant
Arrow Workforce Solutions
08.2022 - 05.2024
Sales Associate
1st Auto
09.2021 - 06.2022
Quality Control Inspector
Taylor Farms
06.2016 - 06.2021
Stewarts Creek High School