Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nelson Rivera

Bronx,USA

Summary

Versatile and results-driven professional with over 10 years of experience in operations and case management, with a strong focus on serving high-needs populations in diverse environments. Skilled in budget oversight, staff supervision, and regulatory compliance. Proficient in case management systems such as BCS, CARES, and AWARDS. Bilingual in English and Spanish, with a proven track record of providing crisis intervention, comprehensive client advocacy, and detailed documentation. Seeking a role as a Clinical Case Manager II to leverage extensive experience in supporting individuals with mental health and substance use challenges within the criminal justice system.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

Bronxworks Living Room
Bronx, NY
03.2019 - 05.2025
  • Served as Acting Director during COVID-19, maintaining uninterrupted service delivery for six months.
  • Coordinated cross-departmental projects, ensuring timely and budget-friendly completion.
  • Oversaw maintenance of critical systems (HVAC, fire prevention, elevators, emergency equipment) and led staff safety training.
  • Supervised external vendors to ensure high standards and compliance.
  • Conducted facility repairs (carpentry, electrical, plumbing) with quick turnaround.
  • Provided after-hours emergency support and maintained building readiness.
  • Managed budget, improved cost-efficiency, and submitted financial reports.
  • Enhanced operational transparency with new tracking/reporting procedures.
  • Performed safety audits to ensure compliance and minimize risks.
  • Streamlined workflows and improved team collaboration, boosting productivity and satisfaction.
  • Led the recruitment and hiring process for multiple departments, ensuring the selection of qualified candidates aligned with organizational needs and culture.

Senior Case Manager

Bronxworks Safe Haven
Bronx, NY
12.2014 - 03.2019
  • Supported chronically homeless clients with housing and health services.
  • Advocated for client access to psychiatric, substance use, and social services.
  • Maintained detailed documentation and timely case reporting.
  • Facilitated transitions into housing by navigating complex systems.

Homeless Outreach Worker/Driver

Bronxworks Homeless Outreach Team
Bronx, NY
12.2013 - 12.2014
  • Collaborated closely with healthcare providers, social service agencies, and local outreach teams to create a holistic support plan for homeless clients, addressing immediate needs and long-term stability.
  • Placed and tracked clients in transitional housing, drop-ins, and safe havens and ensured client safety and security during Code Red, Code Blue nights, and as required.

Manager/Driver

Beyer Farms
Jamaica, NY
12.2011 - 12.2012
  • Coordinated logistics for the timely delivery of merchandise, optimizing the workflow of loading, unloading, and distribution processes.
  • Supervised and managed a team of employees, ensuring adherence to operational protocols for product handling, truck loading, and inventory tracking.

Education

Bachelor of Arts - Business Management, Human Resources

Monroe College
Bronx, NY
12.2009

Skills

  • Microsoft Office Suite
  • BCS
  • CARES
  • AWARDS
  • Leadership
  • Risk management
  • Compliance
  • Project coordination
  • Maintenance
  • Vendor supervision
  • Safety protocol
  • Hands-on knowledge in drywall
  • Plumbing
  • Flooring
  • Carpentry
  • Electrical work
  • Waxing
  • Buffing
  • Familiarity with HVAC systems
  • Boiler maintenance
  • Case management
  • Team collaboration
  • Crisis response
  • Meticulous attention to detail
  • Highly organized
  • Process-driven

Certification

  • Commercial Driver's License (CDL), Class A - NYS (Endorsements: Passenger, Double/Triple Trailers, Tanker)
  • CPR Certified
  • CPI Certified (Crisis Prevention Intervention)
  • Narcan Trained
  • Mandated Reporter Certified

Timeline

Operations Manager

Bronxworks Living Room
03.2019 - 05.2025

Senior Case Manager

Bronxworks Safe Haven
12.2014 - 03.2019

Homeless Outreach Worker/Driver

Bronxworks Homeless Outreach Team
12.2013 - 12.2014

Manager/Driver

Beyer Farms
12.2011 - 12.2012

Bachelor of Arts - Business Management, Human Resources

Monroe College

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