Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic

Nelson Vasquez-Canales

Garden City,KS

Summary

Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in on the road heavy duty equipment industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively. Customer service and sales expert identifies customer needs and delivers solutions to problems. Polite Room Service Server with commitment to achieving exceptional customer service. Thorough and organized enable to satisfy customer needs with in company regulation and profit . Dedicated Operations Assistant Store Manager delivering exemplary communication and customer service skills. Bilingual with a warm, friendly personality. Customer Service Representative maintains high level of professionalism, patience and efficiency to minimize customer dissatisfaction and promote retention.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service

Crossroads Trailer Sales Services
Garden City, KS
01.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Set up and activated customer accounts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Updated databases with new and modified customer data.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Collected deposits or payments and arranged for billing.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Diesel Mechanic

Crossroads Trailer Sales Services
Garden City, KS
05.2022 - Current
  • Installed new parts such as radiators, injectors, hoses, belts, alternators, starters .
  • Performed preventative maintenance on diesel engines and equipment.
  • Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Diagnosed mechanical problems and made necessary repairs.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Repaired fuel injection systems, turbochargers, brakes, and exhaust systems.
  • Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.
  • Disassembled defective units to diagnose malfunctions and repair them accordingly.
  • Worked with a team of mechanics to complete projects efficiently within time limits.
  • Rebuilt faulty hydraulic systems including pumps and cylinders.

Maintenance Technician

Tysons Foods
Holcomb, KS
05.2019 - 06.2020
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Developed preventative maintenance plans for various types of machinery.
  • Followed established safety procedures when operating heavy machinery.
  • Cleaned or lubricated shafts, bearings or other parts of machinery.
  • Replaced defective parts such as bearings, seals, gears, valves.
  • Conducted regular safety checks to ensure compliance with OSHA standards.
  • Scheduled preventive maintenance programs to keep equipment in good working condition.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Operated hand and power tools to complete repairs.
  • Checked electrical components to identify defects and hazards and make necessary adjustments.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.

Education

High School Diploma -

Garden City High School
Garden City, KS
05-2019

Skills

  • Complaint Handling
  • Account Management
  • Customer Service
  • Call Documentation
  • In-Store Support
  • Sales Expertise
  • Professional Telephone Demeanor
  • Customer Relations

Languages

Spanish
Professional

Affiliations

  • Teachable is a word that is often has been referred to me through out my career and life aspects, as I shown that i can progress and learn anything that is taught to me with the goal in mind to excel.
  • As a person that a lot of people depend and trust. I have shown that I can adapt to various circumstances and responsibility.
  • Net working and communication is something that comes with ease.
  • Finding a direct solution for both parties and able to act upon it quickly can be a skill that has been developing to further increase the achievement in my person life as well as my professional life

Certification

  • Forklift license

References

References available upon request.

Timeline

Customer Service

Crossroads Trailer Sales Services
01.2024 - Current

Diesel Mechanic

Crossroads Trailer Sales Services
05.2022 - Current

Maintenance Technician

Tysons Foods
05.2019 - 06.2020

High School Diploma -

Garden City High School

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Nelson Vasquez-Canales