Nelson White
Yorktown,VA
Summary
Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across acquisition, retention and support. Work directly with cross-functional teams across product, marketing, finance and operations. Contribute to continuous process improvement to meet goals. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
19
19
years of professional experience
Work History
Legal Customer Solutions Specialist
Portfolio Recovery Associates
Norfolk, VA
05.2023 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided expert guidance on account management and payment options to enhance customer satisfaction.
- Trained new team members on best practices for customer interactions and system navigation.
- Developed streamlined processes for handling complex customer requests, improving response times.
Warehouse Associate
Amazon
Suffolk, VA
03.2022 - 04.2023
- Received, sorted, and stocked merchandise according to established procedures and safety standards.
- Collaborated with team members to ensure timely order fulfillment and maintain workflow efficiency.
- Conducted inventory counts and maintained accurate records in warehouse management systems.
Team Lead/Manager
Casey Auto Group
Newport News, VA
08.2017 - 02.2022
- Evaluated employee performance and coached and trained to improve weak areas.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Set overall vision and provided team leadership.
- Measured team performance and reported metrics to leadership team members.
Tech support Advisor
AppleCare
Hampton, VA
06.2015 - 07.2017
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Crew Trainer/MITMcDonald's
George Washington Memorial HWY
Yorktown, VA
06.2014 - 04.2016
- At McDonalds I served as a crew trainer and MIT where I thrived in leading the kitchen crew in serving quality product, keeping a clean and healthy serving area, and above all delivering a delightful experience to all paying customers.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
Traffic Control Specialist
AWP, Mingee Dr
Hampton, VA
05.2015 - 06.2015
- Here at AWP I served as a traffic control specialist
- I worked the early morning shift in various locations
- I earned different certifications, the main one being a flagging certification
- As a specialist I was required to stand for long periods of time, had to deal with the different temperatures whether it be 95 degrees or 60 degrees, and the main thing was I had to pay close attention for my own safety and the safety of others.
Crew Member
Burger King, 830 J Clyde Morris Blvd
Newport News, VA
05.2015 - 06.2015
- At Burger King I served as a crew member where I served as a strong member of the kitchen
- I worked the late night shift which consisted of not only food production but also stocking and cleanup.
Shift leader/Manager
Hardees Restaurant
Hampton, VA
10.2011 - 12.2014
- At Hardees within a years' time I managed to obtain two promotions and three raises
- Gaining valuable managerial experience, leadership skills, and customer service knowledge.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Sales Associate
7 11
Newport News, VA
02.2014 - 06.2014
- At 7 eleven I served in money management where I was a 3rd shift closer
- In the four months that I was employed under the franchise I managed to flourish exceptionally in customer service and product sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Stock Driver
Chesbay Distribution, 3928 Cook BLVD
Chesapeake, VA
09.2010 - 12.2010
- Serving as a driver in charge of stock and apparel I drove various routes in search of inventory variation and stock control.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Cashier/Cook
Wendy's, 675 J. Clyde Morris BLVD
Newport News, VA
10.2007 - 09.2008
- Here I served as a cook and cashier where I handled food, stock, prep, and juggled customer service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
Education
High school diploma -
Heritage High School
Newport News, VAAssociate of Science - Computer Science
Thomas Nelson Community College
Hampton05.2027
Skills
- Environmental Policy
- Project Management
- Scheduling and Coordinating
- Advertising Techniques
- Sales Program Coordination
- Team Recruiting and Onboarding
- Sales Statistics Analysis
- Technical Proficiency
- Customer Service
- Operating Procedures and Policies
- Sales Quota Management
- Sales Activities
- Administration and Reporting
Timeline
Legal Customer Solutions Specialist
Portfolio Recovery Associates
05.2023 - Current
Warehouse Associate
Amazon
03.2022 - 04.2023
Team Lead/Manager
Casey Auto Group
08.2017 - 02.2022
Tech support Advisor
AppleCare
06.2015 - 07.2017
Traffic Control Specialist
AWP, Mingee Dr
05.2015 - 06.2015
Crew Member
Burger King, 830 J Clyde Morris Blvd
05.2015 - 06.2015
Crew Trainer/MITMcDonald's
George Washington Memorial HWY
06.2014 - 04.2016
Sales Associate
7 11
02.2014 - 06.2014
Shift leader/Manager
Hardees Restaurant
10.2011 - 12.2014
Stock Driver
Chesbay Distribution, 3928 Cook BLVD
09.2010 - 12.2010
Cashier/Cook
Wendy's, 675 J. Clyde Morris BLVD
10.2007 - 09.2008
High school diploma -
Heritage High School
Associate of Science - Computer Science
Thomas Nelson Community College