Nelva Sterling
Brooklyn,NY
Summary
Dynamic Assistant Manager at Burger King with a proven track record in enhancing customer satisfaction and team motivation. Expert in money handling and decision-making, I successfully improved operational efficiency and minimized discrepancies, fostering a positive work environment while ensuring accurate financial reporting. Committed to delivering exceptional service and driving team performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Burger King
1727 Bedford Avenue
08.2010 - 08.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Instituto Benigno Gimenez Garay
Panamá Republica De PanamáSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Burger King
08.2010 - 08.2025
Instituto Benigno Gimenez Garay