Nely Hernandez
Houston,TX
Summary
Dedicated and detail-oriented professional with extensive experience in front desk reception and customer service roles across diverse environments, including a law firm, a police department, and retail sales. Proven ability to manage front office operations efficiently, handle sensitive information with discretion, and provide exceptional service to clients and customers. Strong organizational skills, adept at multitasking, and proficient in various office software. Committed to fostering a positive and welcoming atmosphere while ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dillard's, Inc.
Houston, US
04.2024 - 12.2024
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
High School Internship
Rice University Police Department
Houston, US
09.2021 - 05.2022
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Managed a high volume of incoming calls, directing inquiries to the appropriate departments and resolving guest issues promptly
High School Internship
Sidley Austin
Houston, US
09.2019 - 05.2020
- Managed day-to-day operations of a busy law firm, overseeing administrative staff and ensuring smooth workflow
- Collaborated with attorneys' assistants to schedule depositions, court appearances, and other legal proceedings as needed
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary to maintain smooth operations
- Developed strong relationships with frequent clients, anticipating their needs and providing personalized service
- Prepared meeting rooms for client consultations by ensuring necessary documents were available and setting up audio/video conferencing equipment if required
Education
College in Criminal Justice -
University of Houston-Downtown
Houston, TX12.2027
High school diploma -
Cristo Rey Jesuit College Preparatory of Houston
Houston, TX05.2022
Skills
- Customer service
- Communication skills
- Energetic self-starter
- Cash handling accuracy
- Task prioritization
- Teamwork and collaboration
- Goal oriented
- Proficient with Excel, Word, and Outlook
Languages
- English
- Spanish
Timeline
Sales Associate
Dillard's, Inc.
04.2024 - 12.2024
High School Internship
Rice University Police Department
09.2021 - 05.2022
High School Internship
Sidley Austin
09.2019 - 05.2020
College in Criminal Justice -
University of Houston-Downtown
High school diploma -
Cristo Rey Jesuit College Preparatory of Houston