Ynema Pickard
Brooklyn,New York
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, client support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
12
12
years of professional experience
Work History
Case Manager
Housing Preservation And Development
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Clerical Associate
HHC Kings County Hospital
05.2022 - Current
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
IT Support Specialist
Department of Education / Nagarro
09.2021 - 05.2022
- Managed the IT infrastructure in the department, including network and server hardware, security updates, OS patches, drivers, and BIOS flash
- Maintained a comprehensive inventory of hardware and software for all company servers, laptops, and mobile devices
- Resolved service requests by individually troubleshooting and addressing user issues
- Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels
- Surveyed and supported technology assets to maintain business continuity
- Lent technical support, consulting and implementation services to maintain system performance thresholds
- Desktop Support using VMware, Cisco Networking, Cherwell, TopDesk and ServiceNow
Package Handler/ Assistant Supervisor
United Parcel Service UPS
09.2014 - 05.2020
- Responsibilities include sorting packages for delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts, and, on rare occasions, picking up and delivering packages
Customer Service/Data Entry Specialist
Universal Survey Center
08.2012 - 09.2016
- Opens customer accounts by recording documentation and customer records by updating account information
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
Education
Computer Information Systems -
Google/Coursera
Brooklyn, New York08.2021
Computer Information Technology -
Per Scholas
Brooklyn, New York08.2021
General Studies -
Sheepshead Bay High School
Brooklyn, New York06.2002
Skills
- Customer service
- Documentation review
- Microsoft applications
- DNS
- Vmware
- Analysis skills
- Active directory
- Help desk
- Maintenance
- Sales
- ServiceNow
- Cisco
Timeline
Case Manager
Housing Preservation And Development
05.2023 - Current
Clerical Associate
HHC Kings County Hospital
05.2022 - Current
IT Support Specialist
Department of Education / Nagarro
09.2021 - 05.2022
Package Handler/ Assistant Supervisor
United Parcel Service UPS
09.2014 - 05.2020
Customer Service/Data Entry Specialist
Universal Survey Center
08.2012 - 09.2016
Computer Information Technology -
Per Scholas
General Studies -
Sheepshead Bay High School
Computer Information Systems -
Google/Coursera
Similar Profiles
Valeria LangValeria Lang
Community Associate at Housing Preservation And DevelopmentCommunity Associate at Housing Preservation And Development
Lipeng MaLipeng Ma
Full Stack Developer at Department of Housing Preservation and DevelopmentFull Stack Developer at Department of Housing Preservation and Development
ELIZABETH SUBERELIZABETH SUBER
Client Services Specialist at Housing Preservation And DevelopmentClient Services Specialist at Housing Preservation And Development