Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nemanja Aleksic

Sarasota

Summary

Dynamic dispatcher with proven expertise at Apollo Freight Systems Inc, excelling in customer service and problem-solving. Adept at managing high-stress situations, I enhanced client relationships and negotiated cost-effective shipping solutions. Skilled in route planning and multitasking, I consistently ensured timely deliveries while maintaining exceptional communication with drivers and clients.

Overview

12
12
years of professional experience

Work History

Dispatcher

Apollo Freight Systems Inc
03.2024 - Current
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.

Dispatcher

TS Truck Line Express Inc
01.2013 - 02.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Monitored vehicle locations to coordinate timely arrivals.

Education

GED -

ETF
06-2011

High School Diploma -

Elektrotehnical School Nikola Tesla
Trstenik
05-2008

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Problem-solving
  • Customer relations
  • Route planning
  • Multitasking and organization

Languages

German
Professional Working

Timeline

Dispatcher

Apollo Freight Systems Inc
03.2024 - Current

Dispatcher

TS Truck Line Express Inc
01.2013 - 02.2024

GED -

ETF

High School Diploma -

Elektrotehnical School Nikola Tesla

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Nemanja Aleksic