Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Neng Xiong

Woodbury,Minnesota

Summary

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

11
11
years of professional experience

Work History

Fraud Investigator

Best Buy
Richfield, Minnesota
08.2023 - Current
  • Investigated fraudulent transactions to identify patterns and prevent losses.
  • Analyzed customer data for potential fraud indicators.
  • Participated in meetings with senior leadership team to discuss potential risks associated with current trends in fraud detection.
  • Reviewed customer accounts for evidence of fraudulent activity.
  • Tracked chargeback activity to identify best practices for determining fraud.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Served as primary contact for fraud claim inquiries.

Assets Protection Team Leader

Macy's
Bloomington, Minnesota
06.2021 - 08.2023
  • Developed and implemented strategies to reduce shrinkage, improve safety, and increase customer service.
  • Monitored CCTV footage for suspicious activity, and responded accordingly.
  • Conducted investigations of internal and external theft cases, and collaborated with local law enforcement.
  • Provided training and guidance to team members on asset protection policies, procedures, and best practices.
  • Collaborated with other departments such as Human Resources on disciplinary matters related to employee theft.
  • Investigated fraud cases involving employees, or customers.
  • Performed daily audits of merchandise levels in the store to ensure the accuracy of inventory records.
  • Maintained documentation and reports on security-related incidents and investigations.
  • Apprehended shoplifters in accordance with the guidelines.
  • Identified and reported merchandise and stock shortages.

Loss Prevention Officer

Costco Wholesale
Maplewood, Minnesota
08.2020 - 06.2021
  • Demonstrated proficiency in the use of security systems such as CCTV cameras and alarms.
  • Provided assistance to customers and employees to create safe working environment.
  • Monitored customer behavior for suspicious activities and provided timely reports to management.
  • Investigated incidents of shoplifting, employee theft, and other criminal activities on store premises.
  • Kept watch over store entrances and exits to identify potential risks to merchandise.
  • Responded to emergency situations and events of theft, quickly apprehending perpetrators.
  • Prepared written reports on investigations.
  • Reduced property and financial losses.

Assets Protection Specialist

Target
Woodbury, Minnesota
09.2014 - 08.2020
  • Utilized advanced problem-solving skills to investigate potential fraud cases.
  • Monitored video surveillance footage for suspicious behavior or criminal activity.
  • Performed physical surveillance of areas prone to theft activity.
  • Recommended new and improved processes and equipment to reduce risk exposure.
  • Coordinated with risk management, human resources, or other departments to assist in company programs, investigations, or training.
  • Investigated knew and suspected internal theft, external theft, and vendor fraud.
  • Identified and reported merchandise and stock shortages.
  • Collaborated with law enforcement agencies to report and investigate crimes.
  • Apprehended shoplifters in accordance with guidelines.

Education

High School Diploma -

Woodbury High School
Woodbury, Minnesota
07.2014

Skills

  • Fraud detection
  • Investigative reporting
  • Evidence gathering
  • Case management
  • Critical thinking
  • Transaction review
  • Attention to detail
  • Financial fraud
  • Customer communication
  • Interpersonal communication

References

Wade, Dicus, Manager, wade.dicus@macys.com, (715) 307-1399, Macy's, Assets Protection Manager

Languages

Hmong
Professional

Timeline

Fraud Investigator

Best Buy
08.2023 - Current

Assets Protection Team Leader

Macy's
06.2021 - 08.2023

Loss Prevention Officer

Costco Wholesale
08.2020 - 06.2021

Assets Protection Specialist

Target
09.2014 - 08.2020

High School Diploma -

Woodbury High School

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