Nenita Reyes
Abilene,TX
Summary
Accomplished Pharmacy Technician with a proven track record at United Supermarket, enhancing pharmacy operations and patient care. Expert in workflow optimization and maintaining confidentiality, as evidenced by achieving certification and reducing medication errors. Skilled in team collaboration and problem-solving, ensuring high levels of customer satisfaction and efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
United Supermarket
920 N. Willis Abilene,Texas 79603
12.2000 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Ensured proper storage and organization of pharmaceutical products, maintaining a clean and efficient pharmacy environment.
- Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
- Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.
- Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
- Reduced medication errors by meticulously reviewing prescriptions for accuracy and completeness before dispensing.
- Collaborated with healthcare providers to obtain necessary prior authorizations for prescribed medications requiring special approvals.
- Streamlined workflow processes by collaborating with pharmacy team members to prioritize prescription orders according to urgency.
- Participated in continuing education opportunities to stay current with evolving pharmaceutical trends and advancements.
- Enhanced patient care by accurately filling and dispensing medications under the supervision of a licensed pharmacist.
- Achieved certification as a Registered Pharmacy Technician through rigorous training and examination processes.
- Improved patient satisfaction through exceptional customer service during prescription drop-off and pick-up transactions.
- Upheld strict confidentiality standards by safeguarding sensitive patient information in accordance with HIPAA regulations.
- Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Education
High School Diploma -
Bethel Christian Center
Abilene, TX05.1989
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Registered Pharmacy Technician - State Boards of Pharmacy.
- HIPAA Compliance Certification – Various Accredited Providers.
Timeline
Certified Pharmacy Technician
United Supermarket
12.2000 - Current
High School Diploma -
Bethel Christian Center